The oil light flashed at me anytime I had to give it gas going up hill. the gauges were marked wrong before pickup and after drop off, particularly the gas gauge. all of the rails when strapping items to the wall inside were coming off the wall. I don't feel I was properly charged for my usage, but I also didn't really have time to complain about it at the time. being charged 30$ for gas when I used maybe 1/8th of a tank is a bit steep. The truck still had trash in it when I picked it up. I cleaned it up as best I could before drop off. I think the vehicle was sufficient enough for my needs though and the process was rather simple. I think the vehicle could use servicing it was not well equipped or ready for a long trip but was okay for quick local work. Thank you.
JAMES W
Chester Sunoco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chester, VA 23831
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Shabazz SOil was low but nothing else, would rent there again if needed.
Daniel NThe whole experience was horrible. First of all, I went to pick up my truck & they had given it away & charged me >$600 for it (they extended to 7days instead of 1). I wasted 2 hours of time waiting for them to get my refund & get the truck back that was registered in my name. When I dropped the truck off the next day in heathsville, the uhaul location was filthy. Trash & dirt on the floor inside the office. Worker was not friendly. He took the keys & said "good to go". It was very sketchy. The sign on the door said "closed" but it was during business time. The uhaul customer service rep "Diego" was very helpful! But as far as the pick up & drop off - that was bad.
Lindsey CI had to clean and sweep off the back of the truck before I could use it. And then they over charmed $84.00 for a gas fee when I put the same amount of fuel in it that it was when I picked it up and I took pictures. When I called the store to ask questions they didn’t answer and the mailbox is full. I will be disputing the charge
LATANYA B