Terrible location. Mobile pickup didn't work at all, had to wait on the customer service line for over 30 minutes before I could begin to check in manually. My truck did not have the utility dolly inside of it. I will be requesting a partial refund.
Levi G
Grand Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60622
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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The furniture pads were not in the vehicle when it was picked up - I needed to go to a new location for them. Additionally, the App was not working and required multiple call to customer service.
Ryan FThe worst rental experience ever. Called the day prior as I saw thsi location had some complaints, representative was very helpful and even called the location to straighten things out. When I got to the location for the mobile pickup, the reservation showed but would not allow me to preceed due to "no equipment rented for this day" or some such nonsense. After being on hold for 30 minutes out in the freezing rain teh rep tells me that she was "updating" my contract, which means changing it completely. The attendant at the gas station said there was a mileage discrepancy on my van and in another 30 minutes he finally figured it out. Had to stand at a gas station and take photos of my drivers license on a box of oil cans. With their mobile app, UHaul wants you to work for them so they don't have to hire people to help you at a counter. Then there were last minute upcharges for insurance and who knows what making a 3 day rental and 200 miles of travel cost almost $400!! This is a terrible, confused and on the cheap company beware.
Barry KJust ok did not help at all just collected keys.
Michelle CThe man at the counter was not helpful whatsoever. Did not seem interested in helping either.
miranda a