Drove to three locations as I kept getting sent to different drop off locations by customer service. Very inconvenient driving a large truck around the city in a circle.
Ali M.
JAAD Enterprise Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60624
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Smooth process
Meagan W.Charged to much money
Mary W.I booked a reservation 3 weeks ahead. At the very last minute, both the pick up location AND time changed, causing enormous inconvenience. On top of that, the moving blankets I paid for were not available. We had to go to another location, and they didn't have any blankets either. I'm still waiting for my refund for those. The gas tank was completely empty upon pickup, and the truck was so dirty it required us to bring all purpose cleaner inside it. The entire experience added so much stress to an already stressful day, all of which was preventable.
Cara S.Our preferred location was Carol Stream. We were then told the truck was in Elgin, then in Chicago. Depending on traffic Chicago can be an hour away. Personnel at the location were not available when we arrived. The truck was covered in trash.
Anthony Y.