The van keys were not in the drop box - had to wait for employee to arrive to get them and that set my schedule back. Van seats had pet hair on them. Upon return, website would not accept my location - had to call manager cell phone to ensure the van was returned without extra fees.
Moving Truck Rental in Chicago, IL at U-Haul Moving & Storage of Jefferson Park
Moving to or from Chicago, IL 60630? Get FREE truck rental rate quotes at U-Haul Moving & Storage of Jefferson Park.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage of Jefferson Park
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Chicago, IL.
Cargo vans and pickup truck rentals in Chicago, IL
U-Haul cargo van rentals and pickup trucks in Chicago, IL are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Chicago, IL 60630. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Make the instructions easier to follow or understand to return the keys. Our keys for the rental was put in the wrong location and required an employee to come and open a box for us which caused a 25 minute delay.
I reserved the truck online the day before. When I got to the location there was no one working so we had no idea how to get the keys to the truck. We tried calling the number on the door but they were not helpful. We had to re-reserve a truck online and then were able to get the keys from lockbox to use the truck. I was unable to get the truck back by the time I Had originally intended (5:30pm). I called the uhual office and they said as long as I had the truck back by 10:30 am the next day I would not be charged extra for the rental. I returned the car a few hours later. When I got my email receipt of the rental I was charged for two periods so it cost me double the price.
The online reservation is terribly confusing and surprisingly thorough. It took way longer than expected and it took a long time to talk to a human to get everything sorted out.
Absolutely horrible experience returning the truck. Uhaul wouldnt recognize my location (enabled location services, tried on 2 browsers, reset phone). There was no one at the location to help. I called and banged on every door for 10 minutes. Empty. I tried calling the uhaul customer service number, but was on for 10 minutes with no answer. I was almost late for work because of it. Truly awful and made me want to quit using uhaul
I arrived at this location for pickup and there was a party in the parking lot. Also was harassed by a guy that came by asking for a phone charger who proceeded to curse me out (check the cameras). I finally received my confirmation code for the lock box and the key was not in the box. Had to wait 20 more minutes for the manager to arrive with the key for my truck.
The location was acceptable: neat and clean, open with good visibility from the street. The vehicle was clean and ran fine. However, there were no instructions on site to explain how to use the vehicle. I ended up asking someone using the storage area for help. He explained that I should use the app and follow the steps presented to access the van. Nothing I received previously from UHaul had explained this process clearly. At minimum, there should be a sign posted directing customers to download the app to start the process.
The only issue was trying to use the app. It didn't work and the clerk had to call to get permission before she could check me out for the rental. Not a full service U Haul facilities
Make it easier to tell if a location has a desk or everything has to be done online for that location.
I was not informed that this is a self serve facility that required I register and conform to your online commands.
There were no keys to the truck the first time I went. I stood in the rain for half an hour trying to figure it out, had to come the next day for the truck, and somehow was still charged full price. Would not recommend to anyone.
I'm ok with the whole "rent by cell phone" thing, but I could see where this would be difficult for many people, especially older folks. However, now that I've done it twice, I would definitely do it again.
Fix the "self checkout" app. I've rented dozens of trucks and it never takes more than 5 minutes with a real human. With the app we had to wait for over 30 minutes and jump through hoops that were not told ahead of time.
Excellent, seamless experience!
It was a very long process. It took almost 20 min for my approval after I gave all my information to get my box code. After I was approved and given the box code, I was there almost an hour trying to open the lock and the whole time it was because the lock number was wrong. It was box #2 with a code of 636 and I on accident changed the top 6 to a 9 and it opened. The actual code was 936. I wasted a whole hour of my 4 hours I had placed and I had to rush to get everything done in 3 hours instead of 4. Prior to getting the box open, I called and was transferred to soooo many places and everyone put me on hold for a long time or couldn't help me.
Mobile pick up process was straight forward, fast, easy, and convenient. I would recommend a quick tutorial at time of booking, would be helpful for those that are less tech saavy.
Nothing! Perfect experience. Truck was brand new
I found the self service to be tedious and time consuming.
Fix the app. It wouldn't let me go through the pick up process for half an hour until it finally started working. Also, after getting my code to the lock box, it was empty. No key. Luckily a worker came and had to get me the key but this was already 45 minutes into my rental.
The self-service option is good to skip lines and wait times, however, there are a lot of requirements that we were not aware of, which slowed us down. Probably our own fault for not reading all the requirements before we got there, but was somewhat frustrating.
Fix your app.
The uHaul overall system for making reservations is in serious need of an overhaul. This experience DEFINITELY was the WORST. From booking vehicles that were not available to speaking to representatives on 3 separate phone calls just to cancel a bad reservation and get into another one. PLEASE listen to all of the audio recordings.
The self service check in was difficult, not intuitive, and our reservation was incorrect. Will not be renting from this location again. Took us 45 minutes to get ahold of someone who could help us.
I called to reserve a truck they told me to go pick it up there when I got to the location some guy told me I needed to go online and get my truck that way I spent an hour trying to figure this out I ordered blankets and a dolly they were not in the truck and subsequently the company was trying to charge me for them I would not go to that location again
Just over all bad service