Moving Truck Rental in Chicago, IL at J&H Designs

Truck wasn't at arranged location. When we got to this place, person talking to us was sitting on couch. Never got up, tried to sell us furniture. Mentioned man with us had on dry-cleanable pant, and if could pay $3 to clean pants, he could afford furniture. Girl came to help us later. She was nice. I asked her to come check truck with me so we could verify everything ok. She said no, she had "checked it a little while ago". Found both people to be extremely unprofessional, although girl was better than the man.

Did not explain the process or rules or charges or anything. Handed me the key and said, "it's over there...". I understand charging for fuel, but the $30 fueling fee was never explained and is unacceptable. Vehicle was in rough shape and only had a 1\4 tank to start with! Terrible experience with this location.

Actually I cleaned the truck but still they want cleaning money no good

First off, no one went over the vehicle with me nor explained how to use it. I was not give any instructions and the current odometer statement was not signed or marked. The truck box was dirty as well. The biggest complaint I have is that the person who was assisting me only pointed out that my U-Haul truck was parked outside and handed the keys over to me. When I asked where should I park it when I return, I was told "to park somewhere on the street". It was very confusing and when I arrived to return the truck around 10 pm, I did not know exactly where to park it, there was an open pay-to-park spot available next to the furniture store but the pay-to -park service starts at 8 am in Chicago so I really hope not to receive a parking ticked on my driver's license. I have been using U-Haul services for the last 4 years every time I move and have never had such a disappointing experience.

The tank was quarter full when we got the truck. We got charged for returning it at the same level. There is limited parking in the area. We had to pay for parking when we returned the truck because a random car was blocking the designated spot.

I reserved dollies but ended up having none because this site doesnt have tools. Wish UHaul had let me know this info in advance. I reserved the truck at 10 am but the staffs did not show up to the site until 10:30...

Just help them like us

I had an absolutely horrible experience at this location. For one, I arrived at an empty furniture store. I walked around and said “hello” for about 10-15 minutes before someone finally showed from the basement up to great me. (The first day) then upon greeting me, the UHaul representative said “one second.” Went into the back and took a phone call for about 10 minutes while I stood in the empty store front, clueless as to what was happening. Then, I am finally brought into a back room where I have to stand while the Uhaul representative types in my ID wrong 13 times, calls the Uhaul help line, no one answers, then asks me to try. I try, it’s correct the first time and we move on. After finally getting all of the information logged in on the computer, the Uhaul representative can’t find the keys. So we have to search the store for them. The next day, the Uhaul location has no parking near the building so I have to park it on a side street. (Very frustrating) then, I arrive & enter the empty furniture store and AGAIN no one was around for 10 minutes. We walk out to the car & without even looking at it the Uhaul representative says “you need to move it.” I state “okay, I’m not sure where” and she says “there are spots in the front.” I say “I can’t find any” and she states “they are there.” So I get back into the Uhaul and circle the block for 15 minutes until I finally give up and double park outside with my hazards on and ask for help from the Uhaul representative. She comes out and says “Okay there are no spots. Just park near the fire hydrant” and I state “but isn’t that illegal? I don’t want you to get a towe” and she says “don’t worry about it” so I illigeally Park the Uhaul under her instruction. I feel really frustrated by this experience. I didn’t feel like my representative was attentive, I felt like the pick up location was shady & the entire experience was un organized. I’m so unhappy that I spent $97.00 on this experience, I will absolutely never rent from UHaul again.