The address is incorrect!!! We went there in the middle of the night and found nobody. When we came back the next day, it turned out that the return location is not on Touhy, not at 2354, and has nothing to do with DCI Furniture. And even when you know the correct address, there is no sign, so it's impossible to find. What saved us in the end was that the person who expected the truck called us. But overall, this was a terrible experience. So for your next customers: please correct the address on the website, and put out a sign so they can find it!!
SABINE G
DCI Furniture
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60645
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Customer Reviews
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The address for this location is not correct. There was no answer when we called the listed site number. When we called a different number on a sign posted on the door of a store with DCI in the name, the person that answered was very rude and short and gave us another location to walk to. When we found the pickup spot, the reserved truck didn’t have the requested dolly or blankets we requested and were charged for. This was a terrible experience and will definitely make us look for other truck rental options in the future.
Chuck SProvide clear instructions.The support person is rude and didn't help at all.
Ahmer MGoogle Maps appears to have a false U Haul station at 2354 W Touhy. There’s nothing there. The gentleman inside DCI furniture was rude, bothered by me, and pointed me to the location where the vehicle was parked at 7107 Western a couple blocks down. This, in the app, is a different u haul location all together. I had never rented an U Haul before so I asked about scanning the bar code and he shook his head and said “You’re not listening. I don’t do the computer stuff. People come and i tell them the vehicle is parked over there.” Upon arrival to the vehicle and barcode location the app wouldn’t let me get the vehicle and said I was in the wrong location. I had to walk back to DCI so that the gps would register, then walk back to the vehicle and scan to get it. I was late and had to extend my time (I didn’t get it until maybe 30 minutes after I had reserved it, but my return time didn’t change) There were no furniture pads that I ordered. I will never rent from this location again. It would not be difficult to be kind and simply explain what to do. I was discouraged more than anything.
Justin SMobile pickup didn’t work for this location and customer service was not helpful at all. Had to talk to 5 different people on the phone for few hours until someone was able to finally help me pickup the truck. Drop off didn’t go smoothly as well
stathis t