Nobody on site, no signage, location and time of reservation not respected or acknowledged, unsafe environment, poor communication from U-Haul. Truck was hard to find and poorly secured. Complete failure on every level and will never use U-Haul again.
Karina B
Choice Acts NFP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60621
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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My rental was picked up from a neighborhood U-Haul dealer rather than a corporate U-Haul location, and the experience was excellent. The representative was friendly, had everything ready when I arrived, and made the pickup and return process quick and easy. I don't have any suggestions for improvement—keep providing the same great service.
Derrick QMr. Tony was very professional. My service and acquiring the truck was an excellent experience and I am very pleased to say I'm a happy customer.
Frank DNothing it's fine 🙂
RANDY WThe service for both picking up and dropping off the truck was very freindly and quick. My dad drove the truck and did say that the truck was a little hard to drive so I would suggest a maintenance check, but we were still able to drive all day long and pick up what we needed
Odera M