Tire pressure was low, had to stop at full service UHaul to inflate. Wiper blades were missing had to be replaced. I reserved a 9 ft van for 6 hours and they did not have it reserved for me. Had to get a 10 ft truck and UHaul charged me more than quoted. Bait and switch.
RAUL T
Grand Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60622
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Customer Reviews
- 2.5 Average Customer Rating
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reserved for an in store pickup. Location does not offer instore pickup. I had to wait outside for 1hr trying to reach customer service. worst experience ever.
Ganesh GTerrible location. Mobile pickup didn't work at all, had to wait on the customer service line for over 30 minutes before I could begin to check in manually. My truck did not have the utility dolly inside of it. I will be requesting a partial refund.
Levi GThe furniture pads were not in the vehicle when it was picked up - I needed to go to a new location for them. Additionally, the App was not working and required multiple call to customer service.
Ryan FThe worst rental experience ever. Called the day prior as I saw thsi location had some complaints, representative was very helpful and even called the location to straighten things out. When I got to the location for the mobile pickup, the reservation showed but would not allow me to preceed due to "no equipment rented for this day" or some such nonsense. After being on hold for 30 minutes out in the freezing rain teh rep tells me that she was "updating" my contract, which means changing it completely. The attendant at the gas station said there was a mileage discrepancy on my van and in another 30 minutes he finally figured it out. Had to stand at a gas station and take photos of my drivers license on a box of oil cans. With their mobile app, UHaul wants you to work for them so they don't have to hire people to help you at a counter. Then there were last minute upcharges for insurance and who knows what making a 3 day rental and 200 miles of travel cost almost $400!! This is a terrible, confused and on the cheap company beware.
Barry K