The shop isn't staffed early in the morning even when in-person reservations have been requested days in advance. The online check-in process is non-existent in terms of accessing the keys needed to open the vehicle. The person who eventually showed up acted like it was my fault for not booking properly. He even tried to blame his cracked phone for his incompetence. On top of it all, I had already declined the insurance because we were only going a couple miles total moving a few large items. He tried to have me sign for the insurance anyway and then claimed that it was MY mistake: "it's easy not to notice you've checked the box". That's garbage because I have screenshots of my reservation receipts and online check-in invoice. On top of it, the windshield was filthy and hard to see out of, creating a safety hazard. The cargo box was unlocked all night and the utility dolly we rented was just sitting in there, ripe for the picking. I really can't say anything positive about the experience here. The 10' box truck was even parked on the edge where there was no accessible curb to safely drive out of. If I hadn't noticed this, I could have tipped the truck over and it would have been a disaster. Do not go here. This guy boasted about all the "extra money" he was making hosting the U-Haul trucks there. Go anywhere else if you don't want your time wasted and your intelligence insulted.
Mercedes o
Full Attack Motorsports
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chico, CA 95928
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Location was closed, we did not interact so it was fine.
SUSAN HDid not have items I needed such as moving trailer and I had to settle for poor substitution due to low availability. Prices are high along with refueling moving van.
Joshua MThe owner was wonderful! He was very kind and helpful. Made for an easy and quick return!
Brooke HShop owner was super nice, great experience !
Samantha O