The truck was dirty upon pick up, and the check in process took a long time.
BRITTANY M
US Tire & Wheel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chico, CA 95928
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Customer Reviews
- 3.0 Average Customer Rating
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I had to look for someone to drop off the truck. I asked them if they would like to look at the truck to make sure everything was ok. They said, "no just leave it" and walked away. I was then charged $25 for cleaning which was completely unnecessary. Would not recommend dropping off anywhere other than legitimate UHaul centers.
DIANE KI am not satisfied with the fuel charge on my invoice. I drove 3 miles and you charged me for 2 gallons of gas. Per your website the 10' truck I rented should get approximately 12 gallons per mile. I read the contract agreement and did not see where there would be a minimum charge or where the price per gallon was stated as indicated in the contract. If you could please reimburse the $9.95 charge on my account I would greatly appreciate it. Thank you.
Sue GNo inspection was done to the vehicle. Customer service was awful. Guy picked his nose and then took my I.D with the same hand. When I arrived to drop off vehicle the employee didn’t do inspections or give me a receipt. Employee was sitting in the front eating at the desk.
OSCAR BThe employee at this location seemed to not know how to process the transaction however he was on the phone with someone who helped him so overall, I would say my first experience at that location was average, but I’m sure it will get better
Jusrin A