We showed up and waited in the restaurant for an employee to appear. After getting keys and hooking the trailer up, happened to look inside and it was FILLED with the trash of last customer, like literally no room. Worker told us the dumpster was full, asked if we wanted a $10 credit to take the trash with us, said no, waited while they found another employee to unload the trash, made us leave late and trailer was smelly
Julie S
Tip Top Wings
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cincinnati, OH 45215
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Customer Reviews
- 2.5 Average Customer Rating
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I was satisfied on my part to continue like this
Jack CThis location for drop off was requested when I made the online reservation. For an unknown reason, U-Haul changed the drop off location to a location miles away. It was listed as a preference by U-Haul not a requirement. I returned it to my requested location. Handed the keys to the manager of the location who said he would take care of it. The truck was dropped off Friday afternoon but not checked in until Monday morning. My reservation showed the truck as not returned until then. Was very uncomfortable knowing I may legally responsible for the truck between the time I dropped it off until it was finally checked in. Called customer service 3 times before it was sorted out. First time I have used neighborhood locations for pick up and drop off instead of a U-Haul location. Pick up was good drop off was terrible. Will most likely avoid neighborhood locations in the future.
Bryant CNothing , you staff where very professional and knowledgeable
ANTHONY AThe representative had to check the truck in on his phone before he could check it back out to me. He marked the fuel tank as being full when it was actually a little less than 3/4 full. I had to go into the mobile checking on my phone to fix the fuel level on my rental. This location was very inconvenient and out-of-the-way. My original rental location did not have the equipment I needed, so U-Haul sent me to another location. This particular truck had no console, so there was nowhere for me to put my phone so that it didn't slide around the cab.
Kristin C