The location said this is one of the newer trucks literally 50 miles down the road just before I got to Paducah Kentucky. It was pouring rain. I put the windshield wipers on and one of the windshield wipers broke off. It’s metal frame slamming into the window. I could not see to the right of me the whole time I had to pull over, go out in the pouring rain try to fix the windshield wiper got back in the truck 10 to 50 miles down the road it did it again. Again, I had to pull over and fix the windshield wiper. In the pouring rain, soaking wet.. I fixed it again and then literally another 50 to 60 miles down the road it did it again. Finally I just decided to let it just be broken. I could not go out in the rain one more time I was freezing to death soaked to the bone on the way back it wasn’t raining so I didn’t have to use the windshield wiper . Thank God when I got back to the location nobody was inside so I just put the key in the dropbox I tried to call the company to complain and all I got was representative after representative after representative after representative I just finally hung up I would not use U-Haul again or recommend it sincerely, Julie Newton kinyanjui.
JULIE N
ACI Investment Group
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Clarksville, TN 37043
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Customer Reviews
- 4.5 Average Customer Rating
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Very pleased with pickup experience, very helpful personnel.
JAMES RWindshield wiper blades needed replaced, washer fluid was empty, cup holder broken, cabin needed cleaned. This location sucked.
Brandon KThe service is professional and helpful. Have rented multiple times from this location and have always been completely satisfied with experience!
DAVID KOnline experience was a bit complicated and reservation was incomplete
ALFRED R