For some reason the phone signal was bad at the location. Pick up via app it was a challenge. We had to made three calls. On the last call the person that answered our phone call walked the extra mile with us. Patient with the disposition of guiding us step by step to get the rented truck. Please, let him know that his assistance was greatly appreciated.
Jesus H
Brewton Computer Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Claxton, GA 30417
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Customer Reviews
- 3.0 Average Customer Rating
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When the reservation is made at least a week in advance, don’t wait until the customer calls you 2 hours after the agreed/ confirmed upon pick up time at the original pick up location to give a new pick up location 20 miles out of the way!!!!
ROBERT PI just did a drop off online no in store drop off through personnel
MICHAEL SIt was Saturday and no one was at the business. Wasted an hour of our time online trying to confirm the rental and get the key. Also booked and paid for an appliance dolly which was not in the truck. Cell service was bad in the area and trouble hearing over the phone.
Jason TThe gentleman issuing the uhaul was late by an hour and a half this impacted the time I had movers help and degraded the success of the operation. I originally scheduled for 9am online pickup to alleviate concerns but upon arrival of location there was no keys for me to be able to pick up the truck. I had to wait to be able to receive them by hand and conduct moving operations. Very poor service and I still paid full price for everything, but believe I should be reimbursed atleast partially due to the wait.
Sean C