you guys altered my contract without my consent or knowledge told me id refunded when vehicle was returned and it couldnt be credited to any current or pending extensions or charges now that its back and theres a mileage balance left im being told by rude ass service agents that NOW itll just be deducted from balance thats not how this works when for 2-3 weeks i was told by 2 othwr managers it HAD TO BE REFUNDED THEY COULDNT DO CREDITING TO MY RESERVATION OR BALANCE this is now multiple instances of fraud and breach of trust/contract w fraudulent intent on behalf of your store clerk who altered my contract to begin w and your staff and ive also noticed i was charged 77 dollars coverage (again not asked for was added illegally) on extensions that were for a day or 2 days 77 is for 7 days so i was charged a weeks worth of insurance i had illegally slipped into my rental on extensions that were not a week of time and have multiple times shown on my card statements where this happened i was told i would be REFUNDED that amount if it isnt i will be filing criminal charges against the company all staff who have been overcharging me your location who initially defrauded me and altered my reservation without my consent and have all phone calls w uhaul recorded as you guys do given its a one party state no more double talk shit from yall i'll finish paying the balance when i see what im owed back hit my account till then expect to criminal and civil action incoming
david M.
Shell Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Clemson, SC 29631
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great location, secure to leave your vehicle. Owner/operator went out of his way to ensure all was good with the truck. very pleasant to work with.
Katherine R.Offer variables trucks
Omar A.The whole process was super easy. Excellent communication and service. Friendly, kind and professional manager helped me reserve the van by phone and was also helpful at pickup. Final invoice was exactly what I expected. No suprises and I appreciat that. Wonderful to work with. Van was clean and in great condition and easy to drive and park. I appreciated that gas tank was full when I picked it up so I returned it full. I liked that the van had a newer remote key fob so locking and unlocking was easy however, since this made the key fob wider, it did not fit in the key drop drop. It would be great if key fob fit in the drop box so I could have returned the key after hours. I needed to return the next day with the key. Minor inconvenience to return the key the next day, but overall, excellent positive experience. We moved a student from one apartment to another and it made it so much easier to have a large van. I also rented a dolly/hand truck to make it easier to move furniture and boxes and that was super helpful too. Van and equipment was clean and well maintained. Highly recommend. Thank you for the great service!
Maureen L.Check the van for broken or non working items prior to renting to someone else . Power mirror defective and horn didn't work. Needs new shocks.
Richard L.