The people who work at this location were unkind. Arrived for my pickup and nobody was there. Called the location and they did not answer. They called back and said they’d send someone over. Did not get my U-Haul until ~25 minutes after the scheduled pickup time. They also revealed their code for the drop off key box by saying it out loud “HART”. Key security flaw there. The two workers were cussing each other out while I was there. Upon giving me the keys, the lady working said “You can go” in a rude tone. The lady working also said “Drop it off here when you’re done or I am gonna charge you $150” I called corporate to complain and no compensation for the rough experience was offered. The workers also kept mistaking me for a man named “Oscar” who was headed to Michigan, even after I gave them my name and reservation info multiple times. Terrible experience compared to past U-Haul experiences.
Myles O
Short Stop Upholstery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cleveland, OH 44128
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Service was fast and friendly I’m glad I didn’t go off of the reviews
Talanda WVery friendly and professional. I would recommend this location to my friends and family.
Michael CWhen I went inside I was told "She will take care of the return when she returns" My truck return was not processed until yesterday morning, which caused me a lot of stress when we returned it Saturday afternoon.
PATRICIA NOwner was very rude. Terrible customer service.
Candice M