Customer Reviews for Short Stop Upholstery
(U-Haul Neighborhood Dealer)

32 reviews

16133 Broadway Ave   Maple Heights, OH 44137

(216) 438-2236

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(216) 438-2236

16133 Broadway Ave
Maple Heights, OH 44137

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I turned the truck in and wanted to have the payment processed then, but, she wouldn't allow me in.

ERICA P. 
Rating:
1.0

This location was Ghetto!!! I paid for a dolly, when arriving at my storage unit there was no dolly, when I called to ask where it was. The Female business owner replied “it was by the front door” she walked me to the back to get the one of two trucks they had, so how would I had known to ask for the dolly? Truck wasn't available for pick up time requested until an hour past that time, she told me, “I'm not responsible for people returning late, but it's here now” the nerve & audacity!! Straight 🚮

Shauneen Y. 
Rating:
5.0

Customer did not leave a comment.

Duwauna R. 
Rating:
1.0

Customer did not leave a comment.

joseph G. 
Rating:
5.0

Supper friendly and helpful lady assisted me on the phone and in person.

Jon H. 
Rating:
1.0

Very rude. No ..truth...no return .money...did not explain.i want my refund now

PAULA P. 
Rating:
2.0

The sole person in the office was on Her cell phone the entire time I was there. I received no paperwork regarding the rental nor did I receive any verbal instruction. I was on my own from the start.

Richard N. 
Rating:
5.0

Great service overall, especially me getting my wallet back after leaving it inside the Uhaul after returning it.

Zakiya B. 
Rating:
1.0

Waited 15-20 minutes for the owner to show up. The gas tank fuel amount was incorrect and she did not correct it on the contract when I asked her. Placed moving blankets on the sidewalk. Did not count them. I needed to go back in to get more blankets. Absolutely no assistance with the blankets or my contract

Carl C. 
Rating:
2.0

My reservation was moved to this location from the one I booked online. When it was transferred, the reservation was changed to an online check-in. I had to wait for the person to return to the store to complete my check-in. The person, instead of focusing on my check-in, called U-Haul to arrange for another truck since I was taking the last one at that location while checking me in. The person did not ask me for the insurance that I had requested online. The person did not walk around the truck with me to inspect for damage.

Chris R. 
Rating:
1.0

Don't scam customers out their money by adding more mileage then they actual need. Give correct refund amount and stop over charging customers for gas before you inspect vehicles. its been 5 days and I'm still waiting on a phone call back from this Short Stop Upholstery & u-haul location.

Juwanda A. 
Rating:
3.0

Person at the counter could be nicer

Anthony T. 
Rating:
5.0

Well I paid my Balance of 28.12 with my card on the day following service. Now I received a notice that you have not received it. I will call u-haul Monday to make sure they posted the money before I take them cash. I do not like notices saying I have a balanced due . Thank You.

barbara H. 
Rating:
5.0

Customer did not leave a comment.

Donna P. 
Rating:
5.0

There was a power outage at the time I tried to put gas back in the truck and offered to pay in cash, but was told that I had to take it up with the company. I called the company and was told to wait until I received the receipt. I do not feel I should be charged the extra for Gas when I tried several stations that was down at the time because of the black out. Please let me know how I can resolve this!

Regenia D. 
Rating:
1.0

Customer did not leave a comment.

Tionna W. 
Rating:
1.0

The store associate was not present at the store location. When called, she picked up, however, she was not there to assist me. Upon receiving the 10ft truck, the gas tank was at a quarter, however, they requested that I refill it to a half of tank (however, I have pictures as proof. Besides, I only went 11 miles).

Mario P. 
Rating:
5.0

Customer did not leave a comment.

kellie M. 
Rating:
1.0

Didn't get money back for extra miles I didn't drive, I was over charged for gas, lied & said I returned the truck on E when I didn't

PASSION T. 
Rating:
1.0

When you know a customer is dropping off a truck, be there during your business hours or contact the customer if unforeseen circumstances require you to close for the day. Train dealers on Uhaul's policy when customers drop off trucks after hours (I.e., importance of documenting the return, etc).

JOSEPH F. 
Rating:
2.0

Ask how many miles the person is going to use instead of ass

yoko F. 
Rating:
3.0

Customer did not leave a comment.

Ricky W. 
Rating:
5.0

Nothing

dorene G. 
Rating:
1.0

Gave me a truck with the mileage being 100 miles off because the owner let her dad drive it and I got stuck paying for all his miles when I got the keys I drove 11 miles I've left a message as soon as I left to inform them my mileage doesn't match on my contract and recorded my Miles and they still charged me and ignoring my calls!!! HORRIBLE HORRIBLE HORRIBLE.

celina marie M. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Octavia B. 
Rating:
1.0

Agent was very rude didn't want to explain charges ,was very dominant about me returning the truck back to her location she was very displeased when I told her where I was traveling to I asked was there a problem of me going to my location she said just when people take her trucks there she never get them back if I wasn't in dire need of a truck at that time I would have canceled my reservation

mark H. 
Rating:
1.0

This place in professional

kelly P. 
Rating:
5.0

Very friendly lady, very helpful.

Robert F. 
Rating:
1.0

The maple hts location was fine, it was the Bedford one I was supposed to rent from that was very poor customer service. I called telling them I had a two bedroom house with 2 sets of living room furniture snf a dinning room they gave me a truck for a studio apartment. I had to make 3 trips and find someone with a pick up truck!! Then got charged for extra miles!! They rescheduled me last minute, then transfered my order wrong and gave me the wrong location!! The lady in Maple hts told me she moved a month prior. Then when I tried to tell the guy that he hung up on me after saying he had other customers.

Dee H. 
Rating:
4.0

Customer did not leave a comment.

Barbara P. 
Rating:
5.0

Short Stop was very professional and friendly.

Anna B. 
No reviews have been submitted for this location.

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