Returned truck with more fuel than had in it when rented, still charged $28 for additional fuel. I have a picture of the gas gauge when I picked up to prove. I don't appreciate the additional charge. Other than that no issue.Belinda B.
Moving Truck Rental in Cleveland, TX at D&D Tire Shop
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Cleveland, TX 77327
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The Regional Manager, Steven Hawkins, went above and beyond in helping with any issue I hadRichard F.
I was never able to directly speak to the person to turn in the truck, ended up going 3x to attempt the return. I forgot my hat inside the cab. When I inquired about my hat I was told no one had touched the truck, yet the truck was parked in a different area than where I had originally dropped it off at. I was scrutinized and the personnel wore no mask coverings. No professionalism. Horrible experience.NOEMY H.
I think everything was okay no problem at all. Great job.MELVIN A.
Upon arriving for my reservation, which I had already checked in online to pick up, I was told that their system had already shut down for the day. I then told them that i had it reserved and checked in for pick up already and didn't really even know if I needed to speak with anyone but didn't want to just take off with the equipment. After getting the run around for quite some time they finally called someone who got my reservation ready to go and was able to leave. While on my way to return the equipment the next day I got a call from them saying hey we apparently gave you the wrong equipment and the equipment you received was of higher value. I told them that had nothing to do with me and was their mistake, I will not pay extra for an error you made.. would not recommend. Very poor service.Amanda W.
She was very helpful, I online booked it for shepherd Texas at Mike treasure but he didn't have or even try to get the uhaul truck and trailer, so called the Cleveland Texas location and she went and pick up what I needed.Tammy W.
I was supposed to get a refund because I brought the dolly back to Cleveland instead of dropping it off in Conroe as I had planned. I have not seen the credit back to my Checking account yet.Robert L.
Everything was perfect. We definitely will be renting at this location again.JIMMY B.
Unfortunately the younger kid who was there when I dropped off didn't speak English well so I asked about the mileage being wrong or how I could show him the picture I took of my trip odometer and tell him about the problems the truck had during my trip and he just said â€œyou ok you can go nowâ€.jake F.
The only problem we had was the windshield wiper came of and almost caused an accident because it was raining pretty hard at the time. We had to pull over and finally got it back on.Cynthia W.
When I arrived for pickup there were two employees present. I told them I was there to pick up a trailer I had reserved on line. One employee looked at my paper and started to hook up an open trailer. I told him that I was supposed to get a van, so they hooked up the van. They could not get the lights to work for some time. Another person came up (who I presumed to be another employee) and started working with the lights. The other two employee just walked away. After this man had worked a while, I said "you have two more 6X12 trailers over here could we try one of them". His reply was "I don't know, I don't work here I just stopped by to see about some tires". He worked several more minutes and got the lights working. The two employees never returned. He told them that the lights were now working and they told me that I was ready to go. I did a check of everything and found that one safety chain was not even connected, only one safety chain and the break chain. I hooked the other chain up myself.Billy B.
Tony is awesome! I am a repeat customer and will continue to return!David R.
The only problem I had was being told one amount over the phone at 1-800-gouhaul and then being charged more at the pick up and drop off site'sNancy W.
They weren't open on time. Tire mechanics hooked me up. The office never opened while I was there. I needed boxes and blankets, but couldn't get any because the mechanics didn't have access to the Uhaul office. They had me turning my lights on and off, and let me leave without running lights. I found that out later.Ralph F.
Nothing, it was quick and easy.jim S.
I got my final invoice stating I hit a truck and gate. When I did no such thingFredrick M.
The person that actually deals with the Uhaul was not there. The person that worked the tire shop had to call them to instruct us and answer our questions. Language barrier.MARK H.
Put ramps on the 10 foot trucks please.Sabrina N.
Very good service !brenda C.
Small family place, very friendly and helpful. The only place in the town that had a trailer or open to rent anything.. I for sure use again and let everyone know to go there..Eva S.
This location was only a pickup location for a replacement truck which uhaul better have inspected the truck this time. The lady in office was really helpful. But somehow we lost our original 12 day rental so we had to turn in our truck 3 or 4 days earlier than planned.CONNIE S.
Given in correct pricing and it still isn't fixed.nicole T.
My second experience with the Uhaul on Washington ave, Cleveland, TX wa@ as pleasurable as my first.EDWARD E.
Since I now live in this area, I may do business with them again.edward E.
Awesome place to go! Very polite personnel!Chad Z.