The vehicle was picked up and returned the same day by 3:00pm. No one for UHaul was at the facility but someone from the other auto place was and told us the UHaul employee left early and you are good to leave the keys on the counter. The next morning I got an email stating I was violating the agreement as the vehicle was supposed to be returned the next day. I call immediately to resolve the issue, no one answered the phone. I have called 3 additional times to resolve this issue and make sure they show the vehicle was returned. I have yet to receive a call back. So the equipment was great, the customer service is not. I still do not know if they havew record of us returning the vehicle. I have to assume it is all cleared up, as I haven't gotten an email back, but I would prefer someone to call me and tell me they have the vehicle and all is good. Very poor customer service. As a business owner, it makes me nervous not having confirmation that all is good.
Jo F
All N One Kustomz Collision
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cloverdale, CA 95425
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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got in & got out, then gentleman was a little "testy" ...
LAURENCE RTaylor provides great customer service👍
Tina EAbsolutely wonderful!
CHRISTOPHER CKeep doing what you’re doing at this location.
Jammie K