I reserved my rental unit from 9-5. I am there at 9 trying to get the keys to the truck. The location is super sketchy and the doors to the truck were left open so anybody could have gone in the truck. I am so disappointed. I get no email about where to drop off the truck, only where to pick it up. I enter the combination into the lockbox and it will not open. I have to call and ask someone for the correct combination because they gave me the combination to the wrong lockbox which opened the keys to another U-Haul truck that wasn’t even there. I am waiting another 30 minutes. I ask if I can get my reservation extended and I was told yes because I was locked out of the lockbox. Then I go to the back of the truck and there is dirty brown liquid all over the top shelf and ruined some of my items. I was disappointed. Then I return the truck to the closest location because I got no confirmation or email about where I am supposed to drop it off. Then I am outrageously charged an additional $203.31 for this. Then I check my email and my reservation was never updated to account for the extra 30 minutes and continues to say 9-5 instead of 9:00 am - 5:30 pm. I will not be using U-Haul in the future for this terrible service.
Maria F
T&T Storage Inc
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Cohoes, NY 12047
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Customer Reviews
- 4.5 Average Customer Rating
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Location was convenient, however parking of the trucks made it difficult to obtain the pre-rental photos when using the app
Isabel BKind of disappointed. Dolly and blankets were not in the vehicle, so we did not get them. Google stated the facility was open til 2, we arrived at 11am as scheduled it was not open. The vehicle was dirty in the interior and box. Vehicle was not really running in the best condition, back door super hard to close.
Michelle LTom at T&T was awesome!! The online booking system not so much. I booked a truck, was called the day before and told they didn't have my size available and my pick up location had to change. Gave me a larger truck for the same price only to show up on the day of and that truck not be available because they only leave a 30 min window from the time someone says they are returning to to when it can be rented again. Knowing this Tom made himself available to be there to meet me (on a Saturday afternoon) and ensure I received a truck. The truck I was booked for (by the online rep) was still not back before I left with the other truck, an hour after my scheduled pick up time. THANK YOU TOM for making an already stressful time much easier on me. I would DEFINETLY recommend T&T!
Stephanie MWorst experience. No one to help. Your app sucks. It took around 1 hour to pick up.
Vish R