There was no dolly. The employees were pleasant while servicing me.
SHERKEITHA C
Metroeast Equipment Company
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Collinsville, IL 62234
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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When checking in to pick up the truck the staff member didn't really seem to know what she was doing for drop off she also knew nothing about the truck we were picking up. The UHaul rep was there he was informative but I found his demeanor to be "put off" that I was worried about my son and husband traveling. The truck has over 137K miles on it and got horrible gas mileage about 6.7 miles to the gallon. I feel that UHAUL does a bad job about letting customer know that you won't be able to get truck from location you pick in most times. The UHAUL rep told me I apparently signed off on it (he was snarky about this) I am guessing it was the tiny print I had to sign off on to reserve the truck. UHAUL should make this information BIGGER so people know that they may have to travel 20-30 min from their home to get the trucks. I think the trucks should get better gas mileage maybe consider getting diesel vs gas especially for towing vehicles. The UHAUL rep let me know I was lucky I got a free upgrade because the 10ft truck can't compentently pull a trailer and it would have ruined my son and husbands trips. Yikes why is UHAUL renting 10 ft trucks to people ordiering a car trailer if it really can't handle that? There were a lot of things I feel UHAUL as a company can do to make the process better for the customer. It is not really ON the locations this is a corporate CONTRACT issue where their legal department is HIDING things from teh consumer by making the print so small it is barely legible.
Johnathan HEverything again was good
GIANCARLO BMore 15 footers
James BFriendly and fast service. Thank you!!
David h