The automated pickup process was HORRIBLE. The upselling feels like a scam because the option to decline is tiny and hard to find. And it’s page after page of trying to cram adding down my throat. The directions for picking up the truck are completely screwed. It tells you locate your truck first, which you can’t because it’s behind a locked gate that needs a code which I had to get a virtual assistant to give me by going into the unmanned store. Then I get to the truck and go to step 2 which tells me to go all the way back to the front to get the keys for it. On top of all this I had to take 20 friggin pictures of the truck since U-Haul won’t pay for a human to be on site. I will NEVER use U-Haul again.
Derek V
Midgard Self Storage Colorado Springs 2
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Colorado Springs, CO 80908
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- 3.0 Average Customer Rating
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I don’t know how I would have dropped the uhaul off if no one was going into the storage unit right when I got there. With a 26’ truck if I pulled in I would have blocked the entire entrance/exit, and with no one on site (before 5pm) I would have struggled to figure out what to do. There needs to be clear instructions if they want it on the street, so someone on site to help get it into the facility for me to feel more comfortable renting there in the future. Everyone was nice when I picked up, and the virtual assistants were polite and helpful, but the small driveway and no parking outside of the locked area make it very challenging.
JAMES PThis virtual thing didn’t work for me ad it took over an hour to get someone to let me out. Also the app wasn’t working and wouldn’t accept my license. I doubt I will rent again.
James WI had a terrible experience with U-Haul. I spoke to someone on the phone to make my reservation for 8am on the 22nd. When the reminder email came through it said 10am. I called and spoke to someone who informed me that a truck was to be dropped off at 9am so I could not have one before 10am. I was okay with that. However when I got to the location to pick up the truck, which was the address on my confirmation, they had no trucks. After waiting for 10 minutes for someone to show up I was told this and that I would have to go to a secondary location to pick up a truck. Which I did and that place, the Forest Meadows Ave location was fine. But it is now after 11am for what was supposed to be an 8am pickup. Please get your stuff together so other people do not have this experience.
ALICIA RThe site did not have all items i reserved.
ANDREW C