Pickup location was a motel. Trailer was not hooked up to the truck when I got there. Truck had potato chip crumbs all over passenger side floor and a paper bag full of bath salts between the seats. Truck had a good sized rock chip in the windshield which is not a problem except that the receiving uhaul wanted to blame me for it. I specifically asked the pick up location about noting damage and was told they take pictures and not to worry about anything. Trailer also had some damage on the front angled frame. I drive heavy haul trucks and do not damage my equipment. Initially I made the reservation for Monroe to then later get a message that I needed to pick up the truck in sultan and then double back to shoreline to get the trailer. I live in Maltby so this was essentially running in all different directions. I had to call Monroe to get this sorted which they did. THis should have happened automatically. My drop off location was Lacey and then was changed to Olympia further away. They offered more time and more miles. When I dropped off the truck the next day there was no record of that and they had to call the person who offered the extension. Overall, the service was good but the organization was not. I realize logistics can be difficult to organize but I was left underwhelmed with the experience.
charles p
Fairgrounds Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Monroe, WA 98272
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Customer Reviews
- 3.5 Average Customer Rating
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Nothing
JOSEPH PFast and convenient
SHANNON MWhatever happened to the 19.95 that is on the truck itself, it ended up costing me $100 not happy with it. The truck itself had little over half a tank of gas in it and then they charged me extra money on top of the outrageous fee for gas when it wasn't even full when I started. I used it approximately 20 miles and I know for a fact it didn't take 20 to $30 for the gas.
THEODORE WNot change my location 4 times after making a reservation a week ahead of time. Over charging me and still trying to charge me more money. Horrible service
Eva M