When returning the truck, there is a sign stating to remain in your equipment and with your equipment and someone will assist you in checking in. I waited for someone to assist me, and I waited, and waited and waited. There was an employee walking about in the lot, but did not communicate what they were doing and made zero attempts to interact with me. I observed this person checking in someone that came after me and then she went to the front of store and just stood there outside again not making eye contact or acknowledging me in any way. After having waited for ten minutes, I leaned out the truck and asked her what was going on and weather or not I was good to go. The employee told me that she had already checked me in and that she was just waiting for me to exit the vehicle. I told the employee that it would have been nice if she would have told me that. Instead of apologizing for the miscommunication or admitting that she could have been more clear in her communication, the employee told me that she was sorry that she didn't come and hold the door open for me. I pointed out that I wasn't expecting her to come hold the door open but I would have expected her to communicate with me in some way that she was finished. The employees response to me was that she was sorry that she didn't come up and scare me. I point out that she hadn't communicated with me at all. The employee informed that this was not true and that she kept staring at me. I reiterated that she had not interacted with me at all and again she advised that she was sorry that she didn't come hold the door open for me. I was furious at this point and asked for a manager. The employee advised me there was no manager on duty but I was welcome to call the store tomorrow. Since I've begun the moving process, I've spent at least $60 on boxes at that location in addition spending $60 renting the truck and additional $15 to put gas in the truck before I returned it. Instead of being treated like someone who has spent $120 at that location I was treated like it was my duty to spend my money there and that I should be lucky that I serviced at all. On top of that, I given misinformation over the phone when I tried to rent the truck to begin with. I was originally trying to get a flat bed truck or van and was told over the phone that I could pay cash for it. When I got to the location I was told that I could not pay cash and a major credit card was required. I was not told a credit card was needed when I called. I'm upset that the employee instead of acknowledging the miscommunication, decided to insult me in the poor disguise of an apology. The fact that this employee got smart with me is the driver of my complaint. I would not have been complaining otherwise. I was made to feel that my money was wanted but not my business. This is exactly the sort of behavior that I've come expect from a society that wants my money, but doesn't want to do anything to make me feel like deserve it. I have no expectation that you will make this right, or that you even care. I no expectation that you will care that you will lose my business anymore than the employee or location does. After all, the employee is still getting a paycheck weather I rent with you or not. Your company or the location won't care that they are losing money. What's my $120 when you have so many others willing to rent from you? I'm not done moving. I'm still going to need another moving truck. But I will exploring other options with other companies. The only way I would rent from U Haul again is if there are no other trucks available in the city. I would like to reiterate, a simple apology for the misunderstanding would have avoided this. I reiterate the fact that this person got smart with me is the sole driver of my complaint. I don't expect for you make this right. I don't expect to be treated better by another moving company, but another company hasn't had the chance to disrespect me yet. I will finding a corporate number and filling a complaint that way as well. I will not be contacting the location as I don't expect for them to care.
Moving Truck Rental in Columbus, OH at U-Haul at Broad & Central
Moving to or from Columbus, OH 43222? Get FREE truck rental rate quotes at U-Haul at Broad & Central.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul at Broad & Central
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Columbus, OH.
Cargo vans and pickup truck rentals in Columbus, OH
U-Haul cargo van rentals and pickup trucks in Columbus, OH are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Columbus, OH 43222. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
The guy who opened was so wonderful ( I can't remember his name) He went above and beyond!!
Nothing....they went above and beyond on their customer service.l
Great location! The manager Kenzel was super friendly and helpful!
Manager there made it extremely easy and quick to check the truck back in. He was super friendly and helpful. I was very pleased with his overall demeanor and helpfulness.
The older gentleman who helped me that day was fantastic! Very nice. Helpful.
The team was very helpful getting everything I needed to pull the trailer and put the hitch together and tested my lights. Were very helpful when I returned it as well. Great customer service
The truck was not in the parking spot that it was supposed to be in, so we had to get out of the car in the icy/rain mixture to locate it. We were also not provided an extra key for the back door lock, and had to drive back to the location to pick it up. While the drive was short, we should've not had to pay for the gas to come all the way back to pick up the key they did not provide.
My experience was great, however, there was a hiccup with a billing issue. The Manager Kenzelle took care of everything and resolved this situation quickly. He was also very responsive to my phone calls and his follow up was outstanding. Thanks! Lori Whisman
The staff was very curitous. Very knowledgeable. Very helpful.
Excellent and prompt service from this location with a very friendly, polite and professional service representative.
I made a reservation went to the location to pick up my truck and Dolly from the beginning they wanted to add all these extra charges so I had to correct all the things they added without my permission. Paid cash upfront and when it was time to get my refund they said they sent a check in the mail into the driver that drove the truck name at my old address now they don't want to refund me my money in my name at my new address. So I never received my refund .
Great folks and very helpful
I had a great experience at this Broad Street location at 9am on Friday, 12/4/2020. The representative (forgot his name) was very helpful with my truck rental and just wanted to let him know I'm very appreciative - thank you!
Very friendly service. Thanks!
I had a great experience. I ran into a couple of personal issues that delayed my rental and the General Store Manager, Kensell, and store associate, Angel, were both very helpful and accommodating. The store and uhaul were very clean, by far the cleanest I have had renting with Uhaul. I highly recommend choosing this location if you are choosing between multiple renting locations in the Columbus, OH region.
Kenzell was awesome, very sweet!
I rent pickup trucks from you ALOT. When rent a truck it's usually for a week. I would hope that you would have a better rate for customers that you your business alot. To date I've paid almost 2200.00 in the last couple of months and will need to get another truck in a few weeks. My name is Robert Cochran and my wife's name is Teresa Pope. So please let's see what we can come up with in this matter. THANKS 614 302 8411 IS my number
Better directions for where to park the uhaul at drop off.
Staff was great. Extending the parking lot given how busy the business is would be helpful.
Kenzell was polite and professional. The store was nice and clean.
This is a good place to rent a truck n get great customer service.
Chuck was super friendly and efficient. Had me in and out for both check in and drop off. Awesome.
The owner is awesome!