Truck was in a giant snow pile and was not dug out for my arrival. Store is dirty and smells heavily of cigars/cigarettes. Requested equipment not in truck and I had to call UHaul several times to get it refunded from my invoice. Location of store feels unsafe with people loitering around outside staring. Return of truck was confusing and store did not end my reservation for several days despite me following instructions from shop worker to park it and drop the key in the drop box. Truck itself had trash in it upon pick up. Would not use this location again.
Mallory S
Sandalwood Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbus, OH 43229
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Customer Reviews
- 2.5 Average Customer Rating
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Picked up the truck and it was low on gas, area around the truck was uncovered and I had to shovel it out myself, windshield frozen, and back of truck frozen shut upon pickup. Staff was unprofessional and did not go over pick up details. Overall a bad experience
AMELIA MNot change my pickup location
Scott SInstructions on the U-Haul app required verification on the same date as the reservation. There was no mention of needing to go into the store at the location. Verification prior to date and time of pickup will be much better. We spent almost an hour at the site with verification and subsequent calls to and from U-Haul. Also, instructions to verify the truck plate number after it was picked up was sent some time after pickup. Similarly, return instructions were sent during or soon after arrival at the site.
Ernst CWhen I picked up the truck it had less than 1/16 of a tank. I returned it with more fuel than I had when I picked it up but I was hit with a fuel charge.
Garry R