Very good service
Alexander G
Global Stone Marble & Granite LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Commack, NY 11725
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Customer Reviews
- 4.5 Average Customer Rating
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The staff was helpful and I was on my way quickly.
MICHAEL LI had originally made my reservation of a Auto Transport trailer pickup at an actual U-Haul location, I got an email the day before my pickup indicating that I was to pick up my rental trailer at this location. This place was was a countertop supplier, they didn't seem to have much experience with operating as a U-Haul rental. It took half an hour to get me checked in even though I had reserved my rental online days beforehand. Then they messed up the info about the trailer they had provided to me by entering the wrong trailer information into the U-Haul system, when I dropped it off the Chantilly location didn't associate the trailer I dropped off with my rental. I had to go back the next day to work with the people at the Chantilly location to figure out why my rental was still active. Luckily the young lady at the Chantilly office was able to get it sorted out. What can you do to improve, don't let countertop distributors pretend to be U-Haul rental locations.
Joseph FHave some kind of sign showing rental place Otherwise Excellent!!!
BOHDAN IKatheren was nice and very helpful to deal with. (She's the reason for the above average rating, otherwise it would be average.) The equipment was clean but one of the 4 tires had very low pressure, 18 psi. The other 3 were at or very near 60 psi. I filled it and it didn't seem to be leaking during my trip. The parking lot is a bit cramped but they helped with getting in and out. If the lot was arranged so that you weren't hitching in an alleyway it would be much better. Good location for me so I would probably use again.
Glenn L