The address, 173 CBS highway takes you to a street 20 minutes away from the actual location. The true location is Greco pizza across from Dominion. This should be noted in the posting. Also, I first booked for pickup at the double store, when I arrived and went through the steps in the app to get to the point I could pick up the keys I went in and asked for them only to be told that truck is broken down. Hence how I was sent on the wild goose chase of 173 CBS highway via transfer. Also, the booking at the double store cost me $46 while the 173 highway booking was $86. It is 5 mins away from the double store. Not including the 40 minutes I had to drive out to the incorrect 173 CBS highway. For the same truck. The only way I found the correct location was trying to rent another truck and clicking the "photos" option because I was desperate. I feel compensation is in order. I was scheduled to pick up 4:15 to find a broken down truck, I was 1 hour and 45 minutes behind schedule because of this debacle, I couldn't move what I had to in time and now have another day of work ahead of me
Justin B
R&M Ltd
(U-Haul Neighborhood Dealer)
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The code provided for the lock was wrong and it took over an hour to resolve the issue for me to access the key. Other than that everything else was good
Andrew VThe app, after downloading and with location enabled, placed me in California, USA, however my physical location was Conception Bay South, Newfoundland in Canada. Further, I think it would be nice if the refill guide for the fuel gage was in litres and not gallons forC anadian service, as our units at petro stations are measured in Litres not gallons. Thanks
Michelle DMy original reservation was cancelled on me 2 hours before I was going to pick it up. I had it booked for a week in advance. Then the only vehicle available was a 25 minute drive away. I was not even informed that it was a mobile only pickup. When I got there I had to call the help number. Once I finally got the rusty lock open., the key wasn't even inside. After being outside for 20 minutes.on the phone someone randomly walks out from behind a pizza place and hands me a key. When I went to return the van I was forced to drive it back to this inconvenient mobile location. All this extra time and kms were added to my rental and there was nothing U-Haul could do about. Horrible experience.
Grant AThe app is not user friendly to rent or obtain the vehicle. Also the fuel and mileage were not the same from the vehicle and the app indicated. Very frustrating
Elisabeth H