The personnel that helped us was extremely unprofessional. At first interaction we had a reservation for pickup at 1:30 PM. We knocked on the front door at 1:30 PM as the door was locked. When the employee came to the door she stated that she was on lunch break and will not be available until 2:00 and we should do everything on the app. The app was unsuccessful and later learned that we were not able to do anything further than check-in because we had merchandise that we ordered in addition to the truck rental and had to be picked up in store. We waited outside of the establishment and the employee opened the door at 2:09 PM and stated she’s not even finished with her lunch break and would just go ahead and help us out with retrieving the vehicle since we were not able to complete all the steps on the app. We mentioned to her that the app would not allow us to make any further steps in retrieving the reserved rental. Upon further interaction with the employee she was extremely unprofessional. She proceeded to tell us that we had to return the vehicle at 8:00 PM. We told her that we reserved it for 24 hours and our confirmation email stated that as well and she continued to tell us we have to return it at 8:00 PM or else we would be charged for 2 days. At one point she kept shaking her head and mumbling under her breath “You’re not understand me. You’re not understand me”. After going back and forth with her we just decided to still proceed with the rental. At this point we did not receive our u-haul rental until 1 hour past our reservation time giving us only 5 1/2 hour to do our whole entire move and return the rental before 8:00 PM to avoid any late charges. We are extremely upset with our experience and will not be returning to this establishment for any future needs.
JUAN B
I Storage 8244
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Conroe, TX 77304
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great location! Easy access.
Rachel Cgot charged for safe move eventhough i didn’t want it.
Corben pThe staff was delightful to deal with, both professional, efficient, and friendly.
LINDA WMyah was incredible to work with. Super friendly super helpful and I had an all around great experience. Ten stars!!! ⭐️
Matthew W