While the truck itself was exactly what I needed and worked perfectly, the customer service experience was extremely disappointing. When I initially went to reserve the truck, the employee mistakenly checked the truck out to me instead of simply reserving it. When I returned the truck, the staff on site were unable to check it back in and had to call their mother to come from home to complete the process. I was left waiting for approximately 30 minutes for her to arrive. When she finally arrived, she was immediately rude and confrontational, stating that she was “doing me a favor” by coming in off the clock to check the truck back in. I simply explained that it would be better business practice to have employees properly trained so customers aren’t forced to wait for someone to come from home just to complete a return. Instead of addressing the issue, she continued to respond aggressively and insisted she was only the “middleman” and that U-Haul was not her company, which was completely irrelevant to the situation. The truck itself was great, but the unprofessional and hostile customer service made what should have been a simple return process unnecessarily frustrating.
DANIEL R
Beyond Foodmart Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Corona, CA 92881
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Customer Reviews
- 3.0 Average Customer Rating
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I couldn’t figure out how to make a reservation online. The staff at this location took their time to walk me through the process and they were able to me an appliance dolly. I appreciate that the time they took to be patient and take care of my needs.
Daniel NIt takes too long for the reps to do everything by cell phone, and not only that but they basically recreate the reservation when I arrived which was weird. Why do we even take all that time to do it when they have to do it anyways. It makes no sense. Also, the price I was quoted did not match the price I paid.
ANNA GTook 30 minutes for the lady go through check out process on her phone.
Mark MThey surcharged me $54 for nothing. They made me wait one hour to get someone to assist me on a Sunday morning because they failed to post correct store hours. I paid movers by the hour and I paid them one hour extra because of them.
Fady E