U-haul’s computer system is ridiculously slow. It took over a 1/2 hour just to pick up the trailer despite having it reserved online prior to arriving. This delay was 100% the result of U-haul’s slow computer system and not the pickup location’s
CHAD M
Jax Service Center LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cortland, NY 13045
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Customer Reviews
- 4.0 Average Customer Rating
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Be prepared for longer wait times on the weekends.
Kathleen MDropped off this trailer 3/08/2025, they never checked it in, u haul called them multiple times to see if the equipment was there. They told the representative at loss recovery 7 times they didn't have the equipment. I had to drive there and take pictures of the trailer and the location for them to finally check it in 2 months later. I had to waste 30 in gas to drive there, not happy at all
Timothy GThe truck was in great shape. The gentleman that helped me was very pleasant. I didn't realize they were still open and put the key in the drop box not knowing I was supposed to take a picture of the odometer and gas level before locking up the truck. He came out and got the key for me and just laughed when I locked the key in the truck after getting my picture. They look like they're just starting out, so it is a bare minimum location, but the customer service is excellent.
ELLEN WWe rent a U-Haul once per year for a specific job we do. A few totes and 2 generators were hauled about 20 miles one way. An employee dropped off the U-Haul with no issues. I received an email receipt and thankfully looked at it and found 2 charges that didn't make sense; a cleaning fee and a fuel charge. I called Jax to inquire about the cleaning fee and spoke to Tony. Tony said that there was garbage in the back and that it smelled like garbage. He can't even rent it out till he takes it to a car wash is what I was told. I explained to him that the truck carried a few totes and 2 generators and absolutely no garbage was hauled in it. I have several employees that all were in the back of the U-Haul that can attest to the fact that there was no garbage smell. This is a complete lie. After speaking with Tony, I had the employee that brought back the U-Haul go back to Jax's to speak with Tony. Tony double downed and said it smelled and he wasn't reversing the charge. The employee also brought up the fuel surcharge and was told that it wasn't filled to the point it was when it was rented out (also a lie). I'm appalled at the lies told by Tony. We are a business in Cortland right down the road from Jax's. This is a very bad look. I hope to hear from someone soon and expect the cleaning and fuel charged to be removed.
JON B