I received my bill via email and observed a 14.00 charge that I was billed for that was never explained when I reserved the truck in person nor the day when I picked it up. It was for a safe move charge. Should have been transparent versus after receiving the bill.BRUCE DUANE P.
Moving Truck Rental in Corvallis, OR at Chateau Home Furnishings
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Corvallis, OR 97330
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The people at the pick up location were wonderful! They were extremely helpful and kindJOSEPH EDWARDWAY P.
Somehow, the truck I returned on Jan. 3, 2021 to the Uhaul location in Corvallis on 9th Street was noted to be empty of gasoline, despite me filling it at the pick up location in Oregon City with enough gas to drive the approximately 85 miles I drove it. Either someone siphoned gas from the tank overnight in the front parking lot of the drop off location/furniture store, or someone was dishonest about the amount of gas that was left in the tank. I objected to the $58 gasoline fee and Ruther Carlos credited that amount back to my VISA account on Jan. 3, 2020. The owner of the furniture store/drop off location was extremely courteous.Carol E.
Truck was very clean, props to y'all. Felt very safe covid wise in it. Salute.Ian V.
Wonderful and friendly service! I will recommend Chateau Home Furnishings to everyone!Shellea V.
My contract was unable to be printed onsite and as a result I was charged a small amount for items I did not receive or use. The staff was EXCEPTIONALLY KIND and FRIENDLY.Stephanie G.
Was overcharged -- billed for extra insurance I did not select, as well as billed for two days of rental when I only used it for one. Will be seeking to claw back the over-billed amount. Additionally, the storefront had no one available to work on Sunday, the day I picked it up, resulting in waiting an extra 30 minutes to "get something figured out". The shopkeeper was pleasant, but insisted that u-haul corp sets its own prices and penalties, etc.Farrell H.
Eqipment was dirty inside and out.Theresa G.
Train everyone in charge to do fast, organized service. Everyone was courteous on the day of pickup, though.Paula C.
You did goodTimothy C.
When I arrived at the retail location where my reservation was, the guy had no idea I e en had the reservation. He told me his "uhaul guy" wasn't in that day so there was no one to hook up the trailer. He said he would call and have him come in. I waited nearly and hour before the guy called. Then I was told he would t be there for another hour!! I proceeded to drive to a uhaul location to see if they had something for me. They didn't. At this point I'm pretty upset. The sweet girl there, Sarah, offered to drive over with me and hook up the trailer herself. The man working the store (the owner) didn't even know how to check in my reservation, so Sarah did that as well. So where the location had the trailer for me, it took nearly 2 hours PAST my reservation time to be able to drive off. I had already driven 2 hours to get there! Very very disappointed.Jasmine B.
This is not directed toward the U-Haul representative that I spoke with at Chateau, rather, this is directed toward his immediate supervisor (the individual he was speaking to on the phone). Normally when i rent a U-Haul truck the contract includes a pick up location, and a drop off location. In this instance I was not given a drop off location which seemed odd to me. I asked the rep. at the store for a drop off location because that makes it easier on me. The rep. spoke with his manager and the manager refused to give me a location to drop the truck. This comes off as a shady drug deal situation, so in the future I would appreciate it greatly if U-Haul made sure to include both a pick up location and a drop off location.Clinton T.
Ed is wonderful and a true honest entrepreneur that cares about people and providing exceptional service coupled with being fair to all.Mike B.
Excellent customer service! Thank you...Nicholas V.
Service was very slow. The vehicle was dirty. And they failed to properly inspect the vehicle with me which resulted in me being charged extra fees.Jennifer C.
Very friendly. Thanks, Ed.Paul I.
The â€œ$19.95â€ uhaul that ended up somehow being $71, never againJulia P.
The online system is horrible! It took me an hour and several phone calls to get the truck. The app is not user-friendly and the help desk didn't seem like much help.Laurette M.
friendly and helpful - took time to help me with all my anxious questionsJodi W.
Remove this location.Willan A.
I had requested 2 months in advance to pick up a 10' truck at U-Haul Moving & Storage of Corvallis 1050 NW 5th St at 9:00am, however I received a call 3 days before that there was no 10' trucks available and that we would have a 15' truck for no extra charge, however they did not inform us of the pick up location change. When we did arrive at the location where the truck was the place was closed, we came back and the owner knew nothing about our rental, we called you and were able to get a truck at this location, oh and by the way it was a 10' truck. But then we had to drive back to the original location to purchase supplies for the move. This is not the first time I have had an issue with haul when picking up a truck. This is the 3rd time in a row that pick up has been a problem in the last3 years. That is why I reserved 2 months in advance. The first instance I had to drive to the coast(1 &1/2 hours) to get a truck instead of Corvallis and the last time I had taken a bus and walked to the pick up location in Hermiston OR after receiving a call that I would not be able to pick up a truck in Pendleton OR. When I finally arrived at the location there was no truck available. They then found me a truck in LaGrande OR(which after taking the bus back to Pendleton I was able to get a friend to take me to LaGrande to pick up a truck after hours, only to find someone else had dropped off a truck in front of my truck and I could not get it out. I call the owner who was wonderful and very helpful, he should be commended on his service, he came down and fixed everything. So as you can see I have not had a great experience with U Haul. I would use someone else if other choices were available to me.Jacqueline H.
This place was great, the warmth of the people made the service above and beyond.Megan D.
Helpful and friendly staff. For some reason, I think I was charged more than I was originally quoted. I don't blame this location, but more of whomever at Corporate who helped set up my reservation.buzz B.
Even if it's in the fine print, tell ur customers that you have to pay for gas. For someone who's never rented from u-haul, I assumed the mileage of 98 miles mentioned was what I could drive without extra cost of gas. If I were told I needed to return the truck with the same amount, I would've filled it up myself at a gas station for less than what u-haul charges per gallon. I was very unhappy about this.Zeki S.
Awesome customer service. Nic is the best!Shawn V.