Called first,, told me i couldnt use the trailer due to it being buried in snow. I came over to look and ended up pulling it out of the "snow " for the dealer. yard was not plowed . Trailer was buried in snow nothing cleaned and a tail light out.. I returned it 7 hours later..17:15- 00:15 and theyre charging me a double rental This is a total joke. I wont be using your service again.. keep my money apparently you need it more then i do! you are a scam! ill also be posting this on google maps where you cant edit the review..
SEAN F
Courtland Variety And Cafe
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Courtland, ON N0J1E0
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Customer Reviews
- 3.5 Average Customer Rating
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Clear out snow
CORY GThere was one attendant for the store and uhaul service.the trailer was parked in a difficult to reach location, frozen to the ground and the doors were frozen shut. The parking lot was unwanted, dangerous and in fact quite treacherous. The employee did not come out to assist in any way with any of these situations. Once we attached the trailer we had to go back inside and get him to come take a photo of the connection. E get to our location and the locking mechanism is frozen shut. When we returned the parking lot condition was not improved and when asked about where to place the trailer the employee said same spot. When told how difficult it was to get out he said well maybe you're a good driver. Overall not a positive experience.
FRANK GEverything was good.
JOHN MThe workers should be trained to ensure the trailers are correctly secured to the vehicle before they depart. We had issues with trying to secure the hitch correctly and had to pull over on the side of the road to figure it out. The emailed instructions were very difficult to understand. An instructional video would have been very beneficial at the time of booking. It would have prevented a lot of stress and frustration on the side of the road in extreme heat with three children waiting in the car.
KELLY B