It wasn’t the location specifically. I booked a 10ft truck. It was changed to a 15 ft truck then a 26 ft truck. Even with the discounts I paid twice as much in gas and the truck wouldn’t fit where I needed it. The last change was at 830 when I was picking up for 9/930. Absolutely ridiculous. 1/10 . I have used uhaul many times. Never again if I can help it.
DEANNA S
Courtland Variety And Cafe
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Courtland, ON N0J1E0
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Customer Reviews
- 3.5 Average Customer Rating
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Not charge an extra 113$ on my credit card
Brady PIm so upset about this. I use uhaul all the time to move. The service was good picking truck up, no not cleaned out, I had to sweep it out. Then when going to drop off the truck, the man said I couldn't park at the store I had to take it to another place a cpl km away. I just moved i don't have time to run around for him. I said I need to leave here, he threw his arm in the air and said whatever. My boyfriend heard it all. So I parked the truck where it was to be dropped off. I gave him the key he totally ignored me. I will be reporting to head office as nobody should ever be treated like this !! Im so not impressed and would never suggest them to anyone. Not to mention they charged me $230, I put more gas tha. I used in and didn't even go 30km. So I don't think ill use uhaul again. Absolutely horrible customer service, and I own my own business and would never treat anyone like that !! [redacted]
JUNE HBrutal, tried to rent me a 5x8 that had the turn signals going opposite what they should, then switched me to a 6x12 unit with a seized wheel bearing. They were too busy with booze and smokes to care about the uhaul clients. This location could have caused a fatal accident with the absolute lack of caring and total lack of keeping their equipment in safe operating condition.
Darrin MI selected a different location to drop truck off, was told I couldn’t drop off there and had to come to this location. Cost me more in mileage to go further
MARK M