The experience in renting from this location was ok. However, it would have been better if the person who helped me with my rental was not talking on the phone during the transaction. It was distracting and unprofessional. Overall, I was satisfied with the renting from this location.
Dana D
Sufi Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cranston, RI 02910
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Customer Reviews
- 3.5 Average Customer Rating
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Charged extra, horrific
Keiry GI don't usually rate if it is not excellent. I arrived at the location to pick up the rental truck at 6:30 pm. The clerk stated the system was down and he could not locate my reservation. I asked if I could leave and return to see if there was any success in locating my reservation. He was on the phone and then finally the system was up and running and he could view my reservation. He proceeds to tell me that the truck hasn't arrived yet. I advised that I would be back in 20 minutes. I noticed that there was a truck in the parking lot of the size I was renting. I saw the clerk go out to the truck when I pulled off. I made note of the license plate and that was the truck that I ended up receiving. I didn't receive my rental until almost 2 hours after my reservation time. I inquired when I would need to drop it back off and he stated the time that I was initially supposed to drop it off. I didn't say anything since I had to get moving. I was already been since my original reservation was at 10:30 am and a rep phone me to advise that the previous customer extended their reservation. I was taken by surprise since in the past when I attempted to extend my reservation, I was not afforded that opportunity due to other reservations of the truck. The rep over the phone (I believe her name was Tracy) was very helpful and accommodating. When I called the next day, she extended my rental when I explained what happed the night previously.
Ivone RYes I will till my friend to rent from you guys
William MThe truck was not cleaned out, I had ordered blankets and they were not available. The check-in process inside was horrible and took way too long, I would recommend mobile check-in. The drop-off went quickly.
CLAUDIO S