Make sure there is gas in the Uhaul when I pick it up
Karla M
6B Thrifty Foods
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Crestview, FL 32536
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I was charged for 21 miles when I only used 4.4 miles. The vehicle was running with a driver in the vehicle when I arrived, another vehicle pulled up next to the rental. A strong smell of marijuana was present.
Mary SBe more clear that you have to come back in the store after un hooking transport trailers and close the contract. However they did un hook the transport trailer for me, I guess cause I was on my portable oxygen machine. I really appreciated that!
Robert DDrop off was a breeze it was the picking up that was challenging overall outside of that I can’t complain even though we didn’t get the equipment we rented.
Jeffery SWent up to the location and found it to be not open, was calling service to change my location for pickup then someone told me to go inside and find the person for U-Haul…so right off the bat this experience wasn’t going on a good start. I didn’t find the guy who wasn’t inside until someone called him to come help me. I gave him my order number, name, and phone number along with showing him the U-Haul order on the app…still couldn’t find the order on his end. So, I spent 15 minutes, already feeling disgruntled about the whole situation, waiting for him to figure out his issue. He then said he was good to go, needed an address to drop off (I figured it changed slightly on his end) and my card for payment. He then gave me the key and I was on my way. I went outside to find nothing was hooked up or ready to go so I had to do that myself which was already frustrating. I opened up the trailer and I was missing pads and a furniture dolly so then I had enough of the whole situation so I called to get some of my money back along with confirming my order. Turns out, the guy who I was supposed to pick up from…made an entirely new order in MY NAME without telling me or trying to fix the old order. The new order only had the truck so if I left the property with the Utility dolly or the Tow dolly, that would’ve been STOLEN EQUIPMENT…which in Florida could be a FELONY. So I spent 30 minutes, fixing this entire order and not once did I get a discount or some kind of bonus to what just happened so that also says something about the customer service as well. NEVER come here, I got there early at 10:30 and didn’t leave until almost noon 11:45. If I could give a place a 0/5, I would here.
Logan L