It took nearly an hour to pick up my rental because the u-haul system was not functioning properly (which was not their fault). I paid for a utility dolly and when I arrived to my moving destination I realized they had not put one in the trailer. I called and asked thst they refund it since I didnt have time to go back and pick one up. They said once the u-haul system was up they would refund it, however I still have not received the refund. Their hours of operation make it extremely difficult to get help with equipment. They're only open from 10-5. Upon returning the 6×12 trailer I was having extreme difficulty backing into the lot. I'm not super experienced. When I went to ask for help the manager was leaving and she said she was already running late. She kept looking for the other employee but ultimately was unable to find her as she had already left. I was told to just leave it on one side but that she needed to get past me to leave. After about 30 minutes and a lot of struggle I was able to get the trailer backed up. I then went to unhook the trailer from my hitch and ran into another issue. There was no way for me to lift the tongue of the trailer off of my ball hitch. They had used a jack to lift it up and put it on. There was no one at the store to help me. I called my father and he helped me by instructing me to use my vehicles jack to jack it up enough to get it off my hitch. After much struggle I got it. I then had to use the assistance of my 10 yr old son to help me get my jack out from under the tongue of the trailer. Over all it was a difficult experience and there was no possibility to get help from the employees.
HEATHER B
ANS Tactical and Surplus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Crestview, FL 32536
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
We called friday afternoon and it went to voice mail and never received a call back.
Serena WFix the trucks that you're charging a premium to rent. If the key doesn't turn when placed in the ignition because it is worn out is a safety problem. If the brakes go to the floor in order to stop the vehicle while towing is a safety problem.
TIMOTHY BThe pickup was easy and quick. I particularly appreciated the person who helped me with the pickup and drop-off. She was very competent and polite. I definitely would use this location and service again.
DONALD PThe transaction went very smoothly.
JAMES D