The person that handled the u-haul returns had me carry the blankets into the store from the truck. Then, when I told the employee about them not crediting me for the military discount, they stated they couldn't do anything there but print a receipt and that I would have to call corporate. Well, I called corporate and they stated that I couldn't get the military discount cuz they do not offer it as a corporate discount but individual locations may do that. Needless to say, I did not get the discount. I will probably not use again if there is another option!
BillyJoe B
ANS Tactical and Surplus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Crestview, FL 32536
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Truck was picked up smelling like mildew, we got it home and started loading it and within 45 minutes we had gallons of water pouring in from a leaking roof, we took a video and showed it to them. They said we’ll work on it and that was it. No discount for all the extra work and cost of water ruining boxes. They didn’t care!
BRIAN AThe trailer was in the back lot which had rained and was muddy with large puddles which made loading difficult
TYSON MIt took nearly an hour to pick up my rental because the u-haul system was not functioning properly (which was not their fault). I paid for a utility dolly and when I arrived to my moving destination I realized they had not put one in the trailer. I called and asked thst they refund it since I didnt have time to go back and pick one up. They said once the u-haul system was up they would refund it, however I still have not received the refund. Their hours of operation make it extremely difficult to get help with equipment. They're only open from 10-5. Upon returning the 6×12 trailer I was having extreme difficulty backing into the lot. I'm not super experienced. When I went to ask for help the manager was leaving and she said she was already running late. She kept looking for the other employee but ultimately was unable to find her as she had already left. I was told to just leave it on one side but that she needed to get past me to leave. After about 30 minutes and a lot of struggle I was able to get the trailer backed up. I then went to unhook the trailer from my hitch and ran into another issue. There was no way for me to lift the tongue of the trailer off of my ball hitch. They had used a jack to lift it up and put it on. There was no one at the store to help me. I called my father and he helped me by instructing me to use my vehicles jack to jack it up enough to get it off my hitch. After much struggle I got it. I then had to use the assistance of my 10 yr old son to help me get my jack out from under the tongue of the trailer. Over all it was a difficult experience and there was no possibility to get help from the employees.
HEATHER BWe called friday afternoon and it went to voice mail and never received a call back.
Serena W