This review is not only about the pickup location, but also about U-Haul in general. First of all, the location for the pickup of the truck was at a business which was not marked as such, at all. When we called and figured out where it was, it turned out to be a Vape shop, with no signage whatsoever. We were told by the person at the shop, that they plan on stopping the U-Haul rentals, so they took the sign down. They still had trucks in their back lot, so why not wait until you are actually done renting them out, before you take the signage down? Secondly, U-Haul. The last 3 or 4 times we rented from them, we picked the location that was closest to our house. And every time, they call and proceed to tell me that the truck I reserved at that location is not available. They DO have what I want at a different location, that is 10 miles (or more) away. Not really a huge deal, but they expect the customer to pay for the extra milage. I needed a truck to move a small trailer from my driveway, to the back of my house. What was going to cost me about $40, was now over $70. I'm honestly surprised their hasn't been a class action lawsuit filed against them for this crap. But, I wouldn't have had to rent from them, so there's that. The fact that they have "rent me for $19.95" plastered all over their trucks, is so misleading. You can't even get out of the parking lot for $20. The reason I go with U-Haul at all, is because l, at first, they are the cheapest option. But, I've found that in the end, they are the same, if not more expensive than any other truck rental company.
ERIK S
Pandoras Box Tobacco Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Crystal River, FL 34429
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Computer gave saleslady fits.
SHAWN RDidn’t know give me my reserved vehicle. Took 40 min to ck me out. They keepte calling someone to help them.
MARJORIE JThe young lady that helped us was very sweet even though I had to call her a couple of times to find her.
DEBORAH FNothing. Everything went smoothly. Would, definitely, recommend using U-Haul. Flawless experience.
ruth p