I recommend this location but I do not recommend uhaul as a company. I have had three separate uhaul rentals over the course of the last 6-7 months and each time has had its own separate issue. Whether it be the additional days that the app showed I would get if I choose a different drop off location or your customer service trying to resolve an issue transferring me 5-6 times and still not resolving my issues/questions. If there are other options in the future to use a different rental truck, I WILL NOT use uhaul. This negative review is solely about how poor I feel uhaul is as a company and has nothing to do with King's Beverages.
JORDAN D
King's Beverages
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cullman, AL 35055
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- 3.5 Average Customer Rating
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First of all, U-Haul made it extremely difficult to get the truck in the first place WHICH I DIDNT EVEN WANT, I was trying to get a pickup but there was not a single pickup in the area, so in response to this they called me and told me they bumped me up to a 10 foot truck, not a huge deal or anything I suppose I can use the box truck for my needs, I was told it was at no additional charge seeing as how I was trying to get a pickup but looking back on the price now I find it hard to believe they gave me any discounts at all, well two or three days go by and the day finally comes for me to go get the truck, well an hour or two before that I get yet another call from U-Haul basically saying sorry you won’t be able to pick up that truck because the site did not process your reservation so on and so forth well at this point I’m a little pissed off not gonna lie but I decide to ask some questions one of which was simply could I still try if I wanted to, well the rep goes into this huge detail oriented speed rant about how I could if I wanted to but I would forfeit the whole $50 incentive thing well I decided I wasn’t gonna risk it and decided I would just take the $50 wanna hear the response? ITS NO LONGER AVAILABLE BECAUSE HE EXPLAINED THE OPTIONS TO ME! Me literally asking if I could try the location was apparently enough for me to forfeit the reservation guarantee thank goodness the truck was there and the location was open, well I explain where I was going and how long I estimated I would have the vehicle kind of assuming that one be enough for an accurate quote and the price looked good so I paid and I was on my way, the truck drove like an absolute nightmare the handling felt more akin to a garbage truck than a box truck, and I drove box trucks daily when I worked at RAC so this was a pretty big shock to me well despite the horrible driving experience I dropped everything off and made my return to the rental location WHERE I WAS SLAPPED IN THE FACE WITH AN ADDITIONAL $55 FEE! I brought the truck back early, filled it with gas, and cleaned the box of any debris left behind by my dirtbike but because I went over the mileage I must now pay an additional 55 FREAKING DOLLARS?! I was not even aware at the time there was a mileage fee I simply assumed when the guy at the counter asked me for estimated mileage it was just so they could keep records on the odometer or cross reference where I actually took the truck or something there’s another place in the place I live where I could have gotten a pickup truck for the exact same price U-Haul was charging me I just didn’t know how much of a nightmare my U-Haul experience was going to be or I would have absolutely went with them word of advice, STEER CLEAR OF U-HAUL IF YOU VALUE YOUR MENTAL HEALTH!
Joshua LThe truck had lots of damage & was VERY dirty. It also had a bad vibration
Dennis JThey were not open when they said they would be, they did not have any of the equipment that I had reserved and they were slow. I was there an hour waiting to rent a truck.
Garrett CMy reservation was not finalized by your agent. When I got to the location I was delayed 7 hours. the truck felt like it had bad tires or something wrong with the driveline, severe shaking the whole time. I was charged for a handtruck never received. overall disappointed
Michael H