Improve your mobile check in process.
Lewis J
Star Storage Buford
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cumming, GA 30041
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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No directions for drop off, spent 30 mins trying to get U-Haul on phone to get the return process complete. No one working location and the number listed to call no one would answer. Not exaggerating 30 mins for a drop off is excessive. $150 for a daily rental was a rip off. To drive 85 miles. Did not see 66 miles allowed, not clear on what to expect for U-Haul rental. Very disappointed customer.
Brandon LNo human available, check in took long with issues, truck return was even worse
Nantes BDropoff / Checkin process on Sunday did not work well. The app didn't want to upload the picture and it wouldn't let me continue. Called Monday morning, they said they would check it in for me. But then I get an e-mail Monday night saying I need to check in. Had to call again Tuesday, and then the guy took care of it.
TOMMY MI booked a place expecting any person helping me to check out. I got a phone call and asked to pick the truck from some other facility, I agreed and did not realize what is waiting for me. I did not find anyone at the place (Star Storage Buford), no one picked my call at the #678-513-4054. I called regional (770-926-1340), I heard the only way to get the key is to use the app. I tried the app (which is by the way not very user friendly) and got an error I'm not eligible for share ride. Called regional again and was informed app has a problem and the operator did some manual adjustment. Finally after wasting 1 hour I was able to get the keys (everey time I asked to help with this horrible app I was transferred to another line where no one picked up my phone after long wait). While returning again the app did not work because it could not detect my location. Again I called and was told to lock the truck and keep the key in the box. I did that and was charged for 2 days. After complaining to the regional number the extra fee was promised to be waived. After this experience I've decided not to use that facility again and will not recommend U-haul to any of my friends.
Arindam T