Owner did not help at all when lock box wouldn’t open…did check in via U-HAUL app and said everything was good to go. Once I got to location, had to re-upload my drivers license, they had to call a personal contact to “verify” and also wanted to call employer to “verify” employment. This took almost an hour, as of course no HR department is open at 8pm. This is something that should be addressed during booking or the mobile pickup should only be available during business hours.
Brandi H
Access Self Storage DeSoto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in De Soto, TX 75115
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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My experience with Uhaul has been going downhill for the last few rentals and this one may have topped the others. Please inform renters that they are not to leave vehicles on the premises prior to rental pickup. It was an inconvenience to get a phone call 6 hours after I picked up my rental saying that my personal vehicle needs to be moved or it will be towed. I use Uhaul for my business and I had a busy day that day. It was impossible for me to stop working to go move my vehicle. The owner states there was a sign on the gate. Once I returned I looked for said sign and there was a sign on the “storage entrance gate” which I never saw because I’m not utilizing the storage units I’m there for uhaul rental. The sign says patron parking only. However I am a patron right? The guy was very rude during our phone conversation and nothing he said made sense. Not to mention my rental was so raggedy. Broken driver mirror that moves everytime the wind blows causing you not to be able to see out the mirror to switch lanes, failing AC system, vents did not work so it was super hot inside the vehicle in 90 degree temps and the brakes still grinding after me reporting them the last time I rented 2 weeks prior. Never using this location again and probably will reconsider using uhaul altogether. I literally have an issue every time I rent.
KAMILAH JEstablish longer rental timeframes.
MAXINE WSmooth ride
MARTHA HNo complaints everything works out at Access Storage in Desoto renting the uhauls
SHEMEKA B