I paid for my rental at a certain time. I had helpers to load the trailer that I rented. However I was blocked in by another customer. The employees of U-Haul asked me to wait, it would only take 10 minutes. This wasn’t true an hour later I was still waiting. I expressed to the U - Haul employees that I had people waiting on me. They continue to service the vehicle blocking me in. I called U-Haul the rep gave me the managers numbers for me to contact him, not for him to contact me. I called him with no answer. I never received a call back. Also the staff told me I could drop the trailer off anywhere. I received a text giving me a location I wasn’t close to. When I called U-Haul I was told I would be charged an additional if I dropped the trailer at another location. I would like a refund for my helpers that left. I had to load my trailer with the help of the Public Storage employee and her fiancé. This is completely unacceptable. This location didn’t adjust the time I was blocked in by their customers. They made money from me and the customers. What type of businesses does U-Haul allow to lease their equipment? I would like to speak with a regional manager or a district manager regarding my issues with this location. I look forward to hearing from you.
ANNIE A
Moes Tires And Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dallas, TX 75241
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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All good
Arturo RI was over charged almost 100 dollars when I was told the milage was 1.13 I was charged almost 300 dollars and they refuse to tell me how they received the break down. They are not a real U-Haul company it's a mechanic shop with one or two U-Haul trucks..
ANTOINETTE AThey are VERY RUDE!!!!
APRIL GCourteous and good customer service
COZETTA L