pick up was scheduled for 8:30am, when I originally booked I requested a counter pick up. Counter pick up wasnt available as the store didn't open until 9am. I had to download the app for the pickup which had a plethora of hiccups and connectivity issues. I called the Uhaul help phone number and sat on hold for 20+ minutes. I assumed I could just wait till the store opened at 9am, as their hours displayed, but they never opened at 9am, or 9:15am. Eventually, I reached someone from Uhaul on the phone and they provided me with the code to the lockbox for the key. My 8:30 pickup was a 9:15+ pickup and it threw my entire day of moving behind. Very disappointing service!
Valerie W
Snack and Slice Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dartmouth, NS B3A1E3
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Customer Reviews
- 2.0 Average Customer Rating
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fast and friendly transaction
Patel JThe u haul was full of snow, not shoveled or cleaned at all. The instructions were not given
SAHIL KWe were at the location for over 1/2 hour while staff tried to confirm registration. They gave us the key for the wrong vehicle. Really didn't know what they were ding.
Cheryl AIn bill you guys have added Cwd charges after i used which where jot selected or showing at time of booking that increase my bill from 50 cad to 70 CAD. now on my card shows i have bought something from that store of 4 CAD which i have not. This is scam !!!!
RUSHIKUMAR A