The location didn't have the truck I reserved & charged me $29.99 instead of the $19.99 reserved. The office is filthy, the employees were not wearing masks, per CDC & local health dept. guidelines.Monica W.
Moving Truck Rental in Dayton, OH at Rock of Ages Carwash & Storage LLC
(U-Haul Neighborhood Dealer)
Dayton, OH 45417
(W of 49)
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 10 am - 4 pm
- Sun: Closed
Special Operating Hours
- 6/14/2021: 9:00 am - 2:30 pm
- 24 hour customer return
One-Way and In-Town Local Rentals in Dayton, OH 45417
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
No signage showing where to drop off trailerJON L.
I had the trailer for about 7 to 8 hours pop the flat called the roadside assistance filled everything out online never return my car in three hours so I left the trailer and now they're charging me $184 plus another $92 for something I have no idea so I would really like for you to get a hold of me and call me back at 937â€“250-8931 I'm supposed to have the trailer for four days only use it for one day and no one called me from roadside assistance ever and now you guys are charging me for three more days that I didn't use the trailer just not very happy with your service or customer servicenorman B.
Highly recommend!Melanie S.
While the staff here was friendly and tried to help with issues we ended up getting overcharged again. The quote we received did not match our contract after we paidPhillip B.
I was charged. 90 sum when I rented it and then I'm charged 90 sum again after return this is really makes no senseSusan M.
Was overall, very good, service...LEONARD F.
This site response to a late change was accepted as normal. Excellent hire thanksAlan W.
I would use you again and i would recommend you to other people who need your serviceEdward N.
see you soonAnnette J.
Everything was goodGwyn D.
I was quoted $39.99 for a one time fee for the rental. I was told that the office would be closed on Monday for the holiday and as long as the truck was back before Tuesday morning it would only be $39.99. When the email came with the bill, I was charged $90.00, for the rental. I made it a point to have the conversation about the fee because I knew what we could afford to pay. As my husband is a ill veteran and I count every penny. Which is why I asked how much more would it be if we kept it more than the 6 hours. The man said it would still be the $39.00. Then he went on to say that he would not be in on Monday because of the holiday. But if I kept it until Tuesday morning it would be another, $39.00. Therefore, I had it back long before Tuesday morning. My family uses Uhaul often and this is our first issue. Had I known you would double my fee after assuring me that it was only $39.00, I would have never ever agreed. We are almost 80 years old and have always worked and paid our own way. But it is not a good feeling to know that we just got beat, by Uhaul. We have a huge family and our offsprings are well over 46 people. They need to not use Uhaul, if this is how business is handled. Don't mislead, the next customer or as I tell my great grandbabies, "Don't lie." If we were working senior citizens, I would not say anything. If I could pay double the price I never would have asked for a senior citizen discount or military discount.Richard S.
I haul messed up my order twice before they finally got it right! I had to drive fifteen miles out of my way to fix the problem they created which was that they reserved the wrong trailer.STEVE S.
Staff was great! Very nice!!pam T.
All of the employees of U-Haul that assisted with this move went over and beyond to make it happen. I will use U- Haul again and recommend others to use them.KAREN D.
While the owner of this location was super friendly, we waited almost an hour after the time we were told he would open for him to arrive. The truck was clean, but it leaked when it rained and ruined two cushions to an almost new couch. Very disappointing.joan B.
Minor issue with time out/in billing because of site being closed on Sunday, it was quickly rectified.Steven G.
Location in Dayton closed so my rating means nothing. Outside clean and right next to car wash so that was good. Again TRANSMISSION on truck has problems!Victoria C.
Nothing, the gentleman that checked us in was courteous, friendly, cooperative and just in a good mood. Great experience here also.CRAIG S.
Easy to locate, very friendly and helpfulMARY B.
Great location and serviceChuck S.
Glenn was excellent. I will use this location over others in Dayton. Smaller place with a few trucks so there was no wait. When I go to the bigger places I end up waiting an hour to check out my truck because of the line.ryan N.
Glen and everyone there does a great job.They inspect the vehicle before you rent it and when you return.They will even let you keep it and extra day if needed.Billy S.
We had the truck reserved for a different location that was very close to our home. I even called the location to ensure that it would be there. When we got there to pick the truck up, it wasn"t there. Apparently the person who was returning the truck did not return it to the right place. Now I understand that uhaul has no control over that but they could have called me or the store that I was supposed to pick it up from. So we wasted over an hour trying to finding out what was going on and had to drive 15 miles further away to pick up the truck which wasted even more time. It is not hard to make a phone call or send a text message. This is just simple good customer service.Terry H.