just make it a little easier to reserve with confidence, i was very nervous that it wasn't going to pan out and we would not have the truck we requested
DONALD J
Decatur Hardware & Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Decatur, IN 46733
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great service. Upon arrival, a staff member greeted me outside and directed me to a place to drop the trailer. He disconnected the trailer and checked me in. I didn't have to get out of the car!! This is a big location able to accommodate RVs and large trucks
AARON CNot due to Decatur Hardware; they're good. But uhaul has gotten worse in there customer service. Not only did they rent my reserved vehicle out for a one way move, but didn't have the curtiousness to call me before to set up pickup at different location. So everything was behind 2 hours because of this. And when talking with agent over phone before they put me on hold I heard them cussing me to another in the office. And the only offer they gave me was extra miles. I think after the trouble we went though should of warranted 30% off our charges plus extra mileage and and extra day. But who am I. So next move I will rent from Penske.
James EGreat customer service very knowledgeable of the equipment and would recommend to all my friends and anyone that is moving
JAMIE SThis location was great. The only bad part was it was the third location that I was given before I actually got a truck. I was supposed to pick up on my local town, was diverted an hour away, then when I got there they did not have one and had to drive another hour to a different location. Then, I returned home. What should have been a 10 minutes round trip turned into a 3 hour trip. This location was great, but U-Haul did not shine on this day.
JEREMY T