I ordered a truck at the Buffalo, Minnesota site on November 3rd to avoid not having one available. On Sunday, November 17th I received a phone call that I would have to pick up the truck in Delano, Minnesota. The lady was very poor in customer service when I talked to her. I expressed to her that this had happened before and that I ended up being charged extra mileage. She said I would not be charged, but when I returned the truck in Redwood Falls I was charged extra. The lady in Redwood Falls was very understanding and kind. Also, when I arrived at Delano to pick up the truck at my scheduled time the shop was closed, thankfully there was a person that new the owner and helped find me a truck. The truck was dirty. The dolly I had ordered was nowhere to be found. When I drove the truck it was having trac service problems and no hill assist lights coming on and off throughout the trip. I reported this to the Redwood Falls person. I probably would use a different company at this time.
DARREN O
Bradys Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Delano, MN 55328
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Customer Reviews
- 4.0 Average Customer Rating
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Try have trailers at the requested pickup place. I wanted to pick up in willmar where I helped someone move. Instead I had to pull it from delano to willmar. Its not a deal breaker just uses more fuel to get there.
JONATHAN BThe small driver side mirror was broken. The pickup site didn’t have any additional trucks - so I had to take it. When I went to the Plymouth, MN site after I was loaded and ready to pick up an 8’ trailer as part of the Load Share program - I asked to have it fixed before I drove across country. Two screws and it would slide out easy … but after pleading with the on-site team member - he told me he could give me another truck but can’t swap mirrors. Mind you, the truck was fully loaded now. That was disappointing.
Philip SVery friendly and inviting. I needed a trailer right away for a long one way haul. I was impressed with every step of the process to include follow up phone calls to accommodate my emergency need.. Made me feel far less stressed. I thank you for that.
ANAMARIA KDidn’t meet with anyone, dropped the trailer off early and returned it via the app.
Matthew B