The online check in was lengthy and more unnecessary than required. I should have been able to verify my documents ahead of time to make for a quicker sign in. Also, the lock took over 10 minutes to open. It was stuck. All these issues caused me to be 20 minutes late with my movers. :/
Sarah T
Omnisparkle Janitorial Service LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Denton, TX 76208
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Customer Reviews
- 3.5 Average Customer Rating
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No clear signage to the office. Had to ask other businesses in the building which office it was. No one in the office Phone not answered at pick or drop off (multiple phone numbers)
KEVIN MDropped off after hours, the app did not have a return option, the web based return would not connect to my camera, so I am thinking I will be charged extra, which I did not know was a thing until actual drop off
PATRICK WHour checkout never asked about anything on the contract afterwards unbearable charges never again
LESLIE WIt was a hard to find the U-Haul office after getting the trailer return to the return lot at 5101 E. University Dr. in Denton, TX. The vehicle lot and the U-Haul office are not collocated. The building needs to have improved signage, so the U-Haul office is clearly identified relative to the truck/trailer lot. The hours of 10 a.m. to 2 p.m. are inconvenient as well. Lee (U-Haul location manager) was very friendly, quick and helpful -- once I found him.
JEFFREY P