A better description would be helpful on how to find the "rental counter" at this location. It is a big parking lot with (2) shipping containers at the entrance. There are no markings on either of the containers indicating to customers where to check in and receive keys. We drove around the whole lot looking for our truck, then sat in front of one of the storage containers trying to fill out all the fields online for our rental. After we knocked on the doors of both containers, a man finally came out to help us. He mentioned he could see us on his survelliance camera, but couldn't be bothered to come outside to help us. He knew what time our rental period started, but didn't answer the door to the container right away. Was he sleeping?
MELANIE P
Denver Truck Parking
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Denver, CO 80207
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Friendly staff, great customer service, clean truck that was easy to drive. Recommend 2 improvements: 1. Update phone number in system, published number did not connect and had to go through central Uhaul. 2. Provide better instructions on fence/security access when picking up truck.
Peter LWhere to begin. I turned up promptly for my 9:00am pick-up, with nobody to be seen anywhere in the lot. I called the number provided multiple times - nothing. I banged on the door of what appeared to be an office - still unsure what it was. After about 15mins, a disheveled guy who looked like he’d either just woken up or just smoked a bowl asked me if I had a 9:00am appointment. He took me to the truck, then told me he had to fill it with air, so I waited again, until finally leaving at about 9:45am. I didn’t see him again until 7:00pm after waiting about 20mins and honking multiple times for him to again, either wake up or finishing puffing, to let me in the gate, which for some reason didn’t open. Worst U-Haul experience I’ve ever had.
Christopher GMissing furniture pads and dolly. Online service was down. Poor communication in all aspects of the process.
Michael BThanks!
Tanya C