The process of self service was a nightmare! It took me an hour and a half just to navigate, speak with 3 agents on the phone, getting the keys and waiting for approval. Dropping off was ridiculous as well. And the worst of it all I was charged way more than using a normal U-haul dealer.
Adrian L
Sleep Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Denver, CO 80249
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Customer Reviews
- 2.5 Average Customer Rating
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This drop off location is a parking lot. The phone number goes directly to the hotel next door but they don’t have anything to do with the uhaul drop off. It took 24 hrs to return the uhaul, 5 phone calls to customer service to confirm the return since the app return didn’t work and no one was at the drop off to check it in. No one ever called me back, I just got an emailed receipt stating it was returned.
Kristen aI was told at drop off the service wasn't available after 2pm. And calling the 800 number that's a joke. If you can't help post a phone number of someone who actually can.
WILLIAM CIt took me 2 hours to get the van. The system feels old and outdated
Juan CThe app sucks and even after allowing permissions Uninstalling and reinstalling app it still wouldn't work! Had to call customer service for them to tell me to use the damn website an hour later finally got the truck! Please fix the app! This has happened both times during my rental experiences
Sarah S