I reserved a van a few days ahead of time and reserved it for a pick up time before the location was open, but was informed I could still pick it up through the app. When I arrived, the vehicle type I'd reserved was not available or ready for app pickup and I had to call a customer service number. They were then able to change my reservation to a different vehicle type, but a larger vehicle. Customer service was very helpful, but I was frustrated because I had reserved the specific van vehicle type to make my loading easier. Where I had planned to load from, had a lower clearance than the truck I ended up renting, so we had to walk much farther for loading. Wish I had been informed that my chosen vehicle type was not available for pick up outside hours. Would have saved me time and effort
Lucy F
Midgard Self Storage Denver
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Denver, CO 80204
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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We also rent storage from MidGuard and we consistently have good experiences with truck rental and storage. I would recommend without hesitation. While the virtual attendant can be disarming at first you will get use to it very quickly. Enjoy your drive.
TANYA GNo one was there to get me my truck. Twice the virtual attendant said the were getting my truck ready. Nothing was happening. I had to call to get help. Jewels was great but she couldn’t release the 20 ft truck I reserved, even tho I could see 2 20ft trucks there, so had to take a 15 ft which generated an additional rental the next day to finish.
Angela HNeed to make sure you give the correct lock box access codes
James KAwful experience. No humans. Inflated price. Disgusting truck. Horrible place to rent.
BRADEN M