Tank given to me on empty but location accepted it as a 1/4 tank and passed this on to me. I then had to fill the tank immediately on moving day and ended up over filling. I feel wronged for having to pay for your trucks gas. I also have a quote which about doubled in cost at the location versus what I reserved online. Tenant stated that the mileage fees were not included in the quote, and because this was the day of my move I just accepted it. Then getting into the truck, I open it up to see glass all over the fucking bed of the truck. The lack of attention to detail and unexpected up-charges presented by U-Haul is the worst. I will avoid using or recommending U-Haul and use a more competent and transparent vendor next time.
KEENAN F
Midgard Self Storage Denver
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Denver, CO 80204
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Have a real person on site
SIERRA DI reserved a van a few days ahead of time and reserved it for a pick up time before the location was open, but was informed I could still pick it up through the app. When I arrived, the vehicle type I'd reserved was not available or ready for app pickup and I had to call a customer service number. They were then able to change my reservation to a different vehicle type, but a larger vehicle. Customer service was very helpful, but I was frustrated because I had reserved the specific van vehicle type to make my loading easier. Where I had planned to load from, had a lower clearance than the truck I ended up renting, so we had to walk much farther for loading. Wish I had been informed that my chosen vehicle type was not available for pick up outside hours. Would have saved me time and effort
Lucy FWe also rent storage from MidGuard and we consistently have good experiences with truck rental and storage. I would recommend without hesitation. While the virtual attendant can be disarming at first you will get use to it very quickly. Enjoy your drive.
TANYA GNo one was there to get me my truck. Twice the virtual attendant said the were getting my truck ready. Nothing was happening. I had to call to get help. Jewels was great but she couldn’t release the 20 ft truck I reserved, even tho I could see 2 20ft trucks there, so had to take a 15 ft which generated an additional rental the next day to finish.
Angela H