My return was scheduled for 2/04 @ 2:40 PM. When I attempted to make contact to arrange for the drop off I always got a recording. There was never a response to any of my messages. I eventually dropped the truck off at 3:50 PM (or 4:10PM) on 2/04. The keys were dropped in the drop box since there had been no communication and I wasn’t going to be responsible for them. We had been dealing with difficult subzero temperatures and ice to get things completed. Still no communication with additional charges was applied to the card for an extra day and cleaning. An explanation of what was needing to be cleaned and why an additional day charge would have shown basic customer service. This was a huge contrast to the way the personnel at the Clinton, MA location had addressed anything to do with the rental. I would not consider using the U Rental location in Detroit Lakes, MN again.
CATHERINE M
U Storage Detroit Lakes
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Detroit Lakes, MN 56501
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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This was the 3rd uhaul trailer we've rented that we have flat tired while pulling. We were also asked to return the trailer to a different location than we reserved for.The location would have been 170 miles out of our way. There was no reason for the change.
STANLEY KThis is a drop off location where there is no one to provide service if a problem arises.
JAY WEasy and convenient procedure!
David WPoor customer service.
Kenneth T